Operations Coordinator (Southeast US, Remote)

ICF International; United States; Remote; USD 60,000 - 70,000; Full time

Job summary

ICF International is seeking an entry-level Operations Coordinator for Program Operations to support utility-sponsored energy efficiency projects, focusing on commercial building systems and energy-efficient technologies. This remote role emphasizes process improvements and cross-functional collaboration to deliver high-quality energy solutions across the Southeast region.

You will gain hands-on experience with evaluation, implementation, and verification of projects, develop best practices, and

Qualifications

• Bachelor's degree in a relevant field or Associate degree with minimum 2 years' experience.
• Experience with Microsoft Office Suite (Excel, Outlook, PowerPoint).
• Strong time management, communication, and organization skills.
• Excellent analytical, writing, and communication abilities.
• Knowledge of the utility market (energy efficiency, demand response, DER programs).
• Experience with Power BI or similar data visualization tool.
• Experience with SharePoint Lists and Power Automate.

Responsibilities

• Work with energy efficiency team to evaluate, implement, and verify projects.
• Develop and share best practices across the team.
• Collaborate with IT, Reporting, Marketing, and Customer Care teams.
• Conduct analyses to identify trends, issues, and opportunities for improvement.
• Assist with processing incoming project applications.
• Review project applications to ensure policy compliance.
• Assign project applications for processing per program rules.
• Assist with customer and contractor inquiries.
• Coordinate quality control follow-ups on inspections and surveys.

Skills

App review & compliance

Team collaboration

Data analysis & reporting

Process documentation

Time management

Advanced Excel

Analytical thinking

Written & verbal communication

Education

Bachelor's or Associate with 2+ years experience

Tools

Power BI

SharePoint Lists

Power Automate

Excel

Job description

The Operations Coordinator, Program Operations supports the implementation of ICF's utility-sponsored energy efficiency programs, with a focus on commercial building systems and energy-efficient technologies. This entry-level role plays a crucial part in ensuring the efficient and effective management of energy and environmental programs by identifying opportunities for process improvements, sharing best practices, and collaborating with cross-functional teams.

This position offers opportunities to build technical and consulting skills, gain exposure to major initiatives, and contribute to impactful energy solutions. By leveraging ICF's deep understanding of client needs and emerging technologies, the Operations Coordinator helps deliver high-quality services that support energy efficiency goals.

This position will support client work in the southeast, including Mississippi and South Carolina. Preference for individuals in those states or individuals in the central or eastern time zone. Work is fully remote. The anticipated pay for this position is in the $60K range.

Key Responsibilities

• Work as part of the energy efficiency team ensuring that the evaluation, implementation, and verification of utility-sponsored energy efficiency projects are successfully executed.
• Develop and share best practices across the team and organization.
• Collaborate with IT, Reporting, Marketing, and Customer Care teams.
• Conduct analyses to identify trends, issues, and opportunities for improvement.
• Assist with processing incoming project applications.
• Review project application forms and submittals to ensure compliance with program policies and procedures.
• Assign project applications for further processing and review per program policies and procedures.
• Assist with customer and contractor inquiries.
• Coordinate quality control follow-up on project inspections and customer surveys as appropriate.

Skills

• Application review and compliance tracking
• Team collaboration and stakeholder communication
• Data analysis and reporting
• Process documentation and improvement
• Strong time management and organizational skills
• Advanced proficiency in Microsoft Excel
• Analytical thinking and problem-solving
• Effective
• written and verbal communication

Required Qualifications

• Bachelor's degree in a relevant field or Associates degree with minimum of 2 years of work experience.

Preferred Qualifications

• Strong time management, communication, and organization skills.
• Must be experienced in Microsoft Office Suite (Excel, Outlook, PowerPoint), with demonstrated experience in Excel.
• Outstanding analytical, writing, and communication skills.
• Knowledge of the utility market (specifically energy efficiency, demand response, and distributed energy resource programs and markets).
• Experience with Power BI (or similar data visualization tool).
• Experience with advanced Microsoft data software such as SharePoint Lists and Power Automate

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Work Authorization and Sponsorship All candidates must be authorized to work in the United States. This position is not eligible for new H-1B visa sponsorship by ICF. Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidate accommodation please email Candidate accommodation DI but? further?

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.