Account Coordinator

ICF International; Little Rock (AR); Remote; USD 32,000 - 48,000; Full time

Benefits offered by this job

Tuition reimbursement

401k matching

Employee Stock Purchase Plan

Flexible workplace arrangements

Job summary

ICF is seeking a full-time Account Coordinator to support the utility energy efficiency portfolio in Arkansas. This role involves outreach, event planning, lead tracking, and relationship coordination with communities, trade allies, and customers.

The position requires strong organization, clear communication, and comfort with both office and field settings. Candidates should be prepared for travel and local meetings as part of program support.

Qualifications

• Bachelor's degree required.
• High School Diploma with 4+ years of experience in outreach, community engagement, event coordination, marketing, customer service, program support, administrative coordination, or related field.
• Valid driver's license and successfully pass a Motor Vehicle Records (MVR) check

Responsibilities

• Research local community events and outreach opportunities aligned with program goals.
• Develop and maintain an outreach and events calendar with audiences, dates, locations, staffing, and goals.
• Coordinate and attend community outreach events to promote program awareness and gather leads.
• Work with trade allies to plan co-branded or partner events.
• Track leads, interactions, event participation, and follow-up activities in tracking tools or CRM.
• Prepare outreach summaries and event recaps to help leadership assess effectiveness.
• Coordinate with marketing, program management, and client representatives to ensure consistent messaging and successful events.
• Develop outreach materials, signage, handouts, and presentations for events.
• Assist with meeting logistics, agendas, and follow-up items.
• Maintain organized records of outreach activities and related files.
• Provide administrative and project coordination support to outreach and operations teams.
• Represent programs professionally at events and meetings.
• Support internal team meetings and client-facing updates as needed.

Skills

Outreach

Event coordination

Communication

Project coordination

Education

Bachelor's degree

Tools

CRM systems

Job description

Account Coordinator

Location: remote Arkansas (candidates must be located in AR)

Ready to make a difference?

ICF is seeking a full-time Account Coordinator to support the utility energy efficiency portfolio. This role will help strengthen program visibility, community engagement, trade ally participation, and lead generation through proactive outreach, event planning, and relationship coordination across Arkansas communities.

The Account Coordinator will be responsible for researching, planning, coordinating, and attending community, public relations, and program awareness events that connect customers, community organizations, local stakeholders, and trade allies with available energy efficiency programs. This position will play a key role in identifying outreach opportunities, supporting event logistics, tracking leads and engagement activity, coordinating with trade allies, and helping ensure a positive experience for customers, partners, and internal program teams.

This is a highly collaborative role that requires strong organization, clear communication, attention to detail, and comfort working in both office-based and field-based settings. The ideal candidate enjoys working with people, can manage multiple priorities, and is comfortable supporting both strategic outreach activities and day-to-day coordination needs such as meeting preparation, scheduling, event materials, logistics, and ordering lunches or refreshments for meetings and events.

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more

What you will be doing:

• Research local community events, public relations opportunities, trade ally events, fairs, festivals, civic meetings, workshops, and other outreach channels that align with utility program goals.
• Help develop and maintain an outreach and events calendar, including target audiences, event dates, locations, staffing needs, materials, follow-up actions, and engagement goals.
• Coordinate and attend community outreach events to promote program awareness, answer basic program questions, gather leads, and connect customers or stakeholders with appropriate program resources.
• Work with trade allies to identify, plan, and support co-branded or partner-supported events, including contractor open houses, customer education sessions, community tabling events, and other engagement opportunities.
• Track leads, customer interactions, event participation, trade ally involvement, and follow-up activities using approved tracking tools, spreadsheets, CRM systems, or other program reporting processes.
• Prepare outreach summaries, event recaps, lead reports, and other updates to help program leadership assess event effectiveness and refine outreach strategies.
• Coordinate with marketing, program management, customer care, implementation staff, trade allies, and client representatives to support consistent messaging and successful event execution.
• Support the development, organization, and distribution of outreach materials, event signage, customer handouts, presentations, talking points, and other program resources.
• Assist with meeting coordination and logistics, including scheduling meetings, preparing agendas, coordinating room or virtual meeting setup, ordering lunches or refreshments, arranging supplies, and documenting follow-up items.
• Maintain organized records for outreach activities, event documentation, contact lists, materials, reports, meeting notes, and related program files.
• Provide administrative and project coordination support to help the outreach and operations teams stay organized and responsive to client, customer, and partner needs.
• Represent utility programs in a professional, positive, and customer-focused manner during in-person events, phone calls, meetings, and partner interactions.
• Support internal team meetings, trade ally meetings, community presentations, and client-facing updates as needed.
• Assist with other outreach, operations, and program support tasks as assigned.

Travel Requirements: Must have a reliable vehicle for local travel and throughout the state of Arkansas. Travel requirements are between 20% and 50% of the time (reimbursement for mileage provided) as well as meetings at the local ICF Little Rock office 3 - 4 times a month.

What we need you to have (minimum qualifications):

• Bachelors Degree OR
• High School Diploma with 4+ years of experience in outreach, community engagement, event coordination, marketing, customer service, program support, administrative coordination, or a related field.
• Must have a valid driver's license and successfully pass a Motor Vehicle Records (MVR) check

What we would like you to have (preferred qualifications):

• Experience coordinati