Account Coordinator

Info Image; Coppell (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

InfoIMAGE is seeking an Account Coordinator to manage and coordinate activities for assigned customer accounts, ensuring timely, service-oriented delivery of client projects. The role interfaces with Sales, Production, and Implementation teams to keep projects on schedule and aligned with client expectations.

The ideal candidate has 3+ years in customer service and administrative roles, strong organizational skills, and the ability to communicate clearly with diverse teams.

Qualifications

• Bachelor's degree or combination of skills, experience and tenure at InfoIMAGE in lieu of degree.
• 3+ years of customer service and administrative experience.
• Strong organizational and communication skills with attention to detail.

Responsibilities

• Assist Sales and Account Managers.
• Maintain and update customers' job timelines in collaboration with production and implementation teams.
• Coordinate production and deliverables with staff across departments; communicate updated production information to customers.
• Monitor daily job progress; anticipate problems; ensure projects are on track and delivered on time.
• Keep customer information up-to-date in CRM; manage interactions for effective service.
• Communicate production schedules and adjust timelines with customers and staff; manage changes.

Skills

Customer service

Administrative support

Communication

Collaboration

Problem solving

Organizational skills

Multitasking

Attention to detail

Education

Bachelor's degree

Tools

MS Office Suite

Microsoft Project

Proprietary PM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SUMMARY OF POSITION:

The Account Coordinator is responsible for coordinating work activities for assigned customer accounts to ensure efficient, service-oriented, and timely completion of client projects.

Job Description:

Account Services and Coordination:

• Assists the Sales and Account Managers
• Maintains and updates customers' job timelines in collaboration with production and implementation teams
• Coordinates production and deliverables with staff members in appropriate departments including Sales, Implementation Services, Data Processing, Information Systems, and others; communicates updated production information to customers
• Monitors daily job progress for projects; anticipates potential problems and proactively manages details; ensures projects are on track and delivered on time

Client Communications and Documentation:

• Keeps customer information and account details up-to-date by using proprietary Customer Relationship Management software; manages employee interactions with clients for effective customer service
• Communicates and confirms production schedules with customers; conveys schedule adjustments to appropriate clients and staff members
• Initiates change management processes when requested by clients or, as changes and updates are issued internally; monitors changes through to completion
• Coordinates pricing and timelines
• Performs weekly and/or monthly status calls with clients for current status updates or as needed

Support of Account Services Department:

• Performs as front line call center for customers to report issues; initiates problem tickets for internal research; initiates temporary and permanent resolutions in conjunction with clients and internal departments
• Serves as a customer advocate; responds to customers' requests and initiates appropriate actions and production changes
• Supports the AS Department; schedules meetings, books conference rooms, coordinates conference calls, and provides other logistical client project support as needed

Requirements:

Education:

• Bachelor's College degree (or combination of skills, experience and tenure at InfoIMAGE in lieu of degree)

Experience and Skills:

• A minimum of 3 years of customer service and administrative experience
• Ability to work collaboratively with others in professional manner through building trust, respect and cooperation
• Ability to work effectively and collaboratively with a diverse and multi-cultural and multi-generational staff
• Demonstrated ability to problem solve
• Excellent organizational skills and detailed oriented
• Demonstrated ability to manage multiple projects and meet deadlines
• Ability to quickly and appropriately prioritize conflicting demands
• Ability to apply a high level of accuracy and attention to details to all tasks

Computer Skills:

• Proficient with databases, use of the Internet, and MS Office Suite software
• Experience with Microsoft Project Management and/or proprietary project management

Language Skills:

• Must be fluent in English
• Excellent verbal and written skills
• Be able to communicate information in a clear, and concise manner
• Outstanding customer services and phone skills

Physical Requirements:

• Able to utilize multi-limb and eye-hand coordination
• Able to stand, bend, reach, stoop and lift boxes up to 25 lbs.
• Able to function well in a fast pace / multi-tasking with organization and efficiency
• Able to sit at desk, working on computer and phones for a full work day