Account Coordinator

OverDrive - Rakuten Group; Cleveland, Northern (OH, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

OverDrive - Rakuten Group in the Greater Cleveland area seeks an Account Coordinator to support publisher and supplier relationships. The role involves maintaining account data in Salesforce, coordinating onboarding and content requests, and assisting with content transfers and trade shows.

The ideal candidate is organized, curious, and collaborative, with strong communication skills and attention to detail.

Qualifications

• Bachelor's Degree or equivalent experience preferred.
• Experience in customer service, communications, project coordination, digital media, or administrative support.
• Familiarity with Salesforce or other business systems is a plus.

Responsibilities

• Manage and respond to publisher and supplier inquiries, routing opportunities and supporting onboarding and content requests.
• Use Salesforce to create and maintain account records, set up suppliers, update opportunities, and keep data accurate.
• Research potential publishers and suppliers and determine suitability for OverDrive.
• Support content transfers, special programs, internal requests, and team projects.
• Prepare reports, presentations, meeting materials, notes, and executive summaries.
• Coordinate industry trade shows, including schedules, publisher meetings, reports, and event logistics.

Skills

Organization

Communication

Multitasking

Detail orientation

Stakeholder collaboration

Learning new systems

Education

Bachelor’s Degree or equivalent experience

Tools

Salesforce

Job description

This position will require you to be in the Greater Cleveland, OH Area
We are presently in a hybrid schedule, 2 days on campus and 3 days WFH

Help connect great content with the people who love it.

At OverDrive, we believe reading can change the world and our Content Partnerships team plays an important role in making sure great digital content gets where it needs to go. We’re looking for an Account Coordinator who is organized, curious, collaborative, and excited to be part of that process.

In this role, you’ll help support our publisher and content supplier relationships while keeping the operational side of the business running smoothly. Your days will be varied and hands-on, including:

• Managing and responding to publisher and supplier inquiries, routing opportunities, and supporting onboarding and content requests.
• Working in Salesforce to create and maintain account records, set up suppliers, update opportunities, and keep information accurate.
• Researching potential publishers and suppliers and helping determine which opportunities may be a good fit for OverDrive.
• Supporting content transfers, special programs, internal requests, and team projects.
• Preparing reports, presentations, meeting materials, notes, and executive summaries.
• Helping coordinate a few of our industry trade shows we attend each year, including schedules, publisher meetings, reports, and event logistics.

What makes you a great fit:

You’re someone who enjoys bringing order to moving parts. You are a natural communicator who knows how to keep people informed, pay attention to details, ask good questions, and aren’t afraid to dig in and find an answer. You can juggle multiple priorities, learn new systems quickly, and enjoy working with both internal teams and external partners.

Preferred Qualifications:

A Bachelor’s Degree or equivalent experience is preferred, along with experience in areas such as customer service, communications, project coordination, digital media, or administrative support. Familiarity with Salesforce or other business systems is a plus, but just as important are strong organizational skills, curiosity, attention to detail, and an eagerness to learn.

Why OverDrive:

You’ll join a collaborative team doing meaningful work that brings together books, technology, libraries, schools, publishers, and readers. At OverDrive, we’re looking for people who want to learn, contribute, and help us change the world together.

Ready to be part of the story?

OverDrive values diversity and is proud to be an equal opportunity employer.