Account Coordinator

Dickerson Group; Chicago, Northern (IL, KY); Hybrid; USD 47,000 - 57,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Generous paid time off

Wellness programs

Professional development and licensing

Job summary

Alera Group in Chicago, IL is seeking an Account Coordinator to join our Healthcare Liability and Medical Malpractice team. You will help build trusted client relationships, process policy information, and support renewal and new business activities.

The role requires a high school diploma, 3 years of customer service, and strong organization. In-office role with opportunities for growth and licensing support through the firm.

Qualifications

• High School diploma or equivalent.
• Minimum 3 years of customer service experience.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and stay organized.

Responsibilities

• Enter client and policy information into the agency management system and maintain accurate account records
• Review policies, process change requests, follow up with carriers, review endorsements, and invoice clients
• Assist with renewal and new business processes while supporting account management activities
• Develop understanding of Medical Malpractice liability insurance and related coverages
• Build and maintain relationships with carrier partners, healthcare providers, medical firms, and colleagues
• Generate certificates of insurance, proposals, and other client documents
• Utilize AMS360, Microsoft Office Suite, COI generator, and other internal tools to support workflow efficiency
• Manage ad hoc administrative and account maintenance tasks to ensure a positive client experience

Skills

Customer service

Organization

Communication

Data entry

MS Office

AMS360

Education

High School diploma or equivalent

Tools

AMS360

Microsoft Office

COI generator

Job description

OVERVIEW

Account Coordinator

Location: In Office - Chicago, IL

About Alera Group

Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service and expertise of local teams to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions.

Why Join Alera Group?

• Collaborate with purpose – Work alongside colleagues who believe the best results come from strong partnerships, shared expertise, and supporting one another.
• Build your career – Expand your expertise through meaningful work, continuous learning, and opportunities across a growing national organization.
• Make an impact – Help businesses protect what matters most while delivering solutions that support their long-term success.

The Opportunity

At Alera Group, our Property & Casualty team partners with businesses to identify risks, protect assets, and deliver insurance solutions that support long-term success. As a Account Coordinator, you'll help build trusted client relationships, deliver exceptional service, and provide proactive guidance that helps clients confidently navigate an evolving risk landscape. This role works on a team focusing on Healthcare Liability and Medical Malpractice insurance.

RESPONSIBILITIES

• Enter client and policy information into the agency management system and maintain accurate account records
• Review policies, process change requests, follow up with carriers, review endorsements, and invoice clients
• Assist with the renewal and new business processes while supporting overall account management activities
• Develop a strong understanding of Medical Malpractice Liability Insurance and related ancillary liability coverages
• Build and maintain relationships with carrier partners, healthcare providers, medical firms, and internal colleagues
• Generate certificates of insurance, proposals, and other client-related documents
• Utilize AMS360, Microsoft Office Suite, COI generator, and other internal tools to support workflow efficiency
• Manage ad hoc administrative and account maintenance tasks to ensure a positive client experience

QUALIFICATIONS

Required Qualifications

• High School diploma or equivalent
• Minimum 3 years of customer service experience
• Strong organizational, interpersonal, and written/verbal communication skills
• Self-motivated with the ability to manage multiple priorities
• Excellent data entry skills and proficiency with Microsoft Office applications
• Ability to deliver responsive and professional client service

Licensure:

• Ability and willingness to obtain a Property & Casualty Insurance License within 90 days of hire

Preferred Qualifications

• 0 to 2 years of insurance industry experience
• Experience with AMS360 or other agency management systems
• Interest in developing expertise in Healthcare Liability and Medical Malpractice insurance
• Experience supporting account management, client service, or insurance operations functions

Compensation

• Salary: $52,000

Benefits

• Medical, dental, vision, and disability insurance
• Life and disability coverage
• 401(k) with company match
• Generous paid time off
• Wellness programs
• Professional development and career growth opportunities
• Insurance licensing and continuing education support

ADDITIONAL INFORMATION

Work Arrangement

This position is In-Office

Travel Requirements: Occasional travel may be required to support office implementations, training, and collaboration with project teams.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

Location Type

In-Office