Account Coordinator

Heritage Flooring; Boynton Beach (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Paid Holidays and Time Off

401(k) Plan with company matching

Job summary

Artisan Design Group (ADG) is seeking an Account Coordinator in the flooring sector to support and coordinate accounts related to flooring products and services. You will build relationships with clients, assist with product selection, and manage orders and schedules across sales, logistics, and warranty teams.

The role requires strong communication and detail orientation, with collaboration across internal teams to ensure smooth order processing and timely delivery.

Qualifications

• Excellent communication and interpersonal skills.
• Strong attention to detail.
• Solid understanding of flooring products, installation processes, and industry standards is preferred.
• Proficiency in using computer software and other relevant tools for coordinating accounts.
• Must be able to work in a team environment.

Responsibilities

• Build and maintain relationships with clients.
• Assist clients with product selection, pricing, and availability information.
• Prepare job files and orders and manage all schedules.
• Coordinate with internal teams (sales, logistics, warranty) to ensure smooth order processing and delivery.
• Manage and update client accounts (contact information, order history, special requests).
• Provide accurate information on product specifications, installation guidelines, and warranty details.
• Prepare proposals, contracts and other relevant documentation.
• Resolve customer issues or concerns in a professional and timely manner.

Skills

Communication

Attention to detail

Teamwork

Flooring product knowledge

Tools

CRM systems

Job description

Description

COMPANY OVERVIEW

Artisan Design Group (ADG), a Lowe's company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end to end design, procurement and installation services for flooring, cabinets, countertops and a growing portfolio of interior products.

Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe's Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service and local expertise. that make their teams valued partners nationwide.

JOB SUMMARY

As an Account Coordinator in the Flooring industry, your main responsibility will be to provide support and coordination for various accounts related to flooring products and services.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Building and maintaining relationships with clients.
• Assisting clients with product selection, pricing, and availability information.
• Preparation of job files and orders and managing all schedules.
• Coordinating with internal teams, such as sales, logistics, and warranty, to ensure smooth order processing and delivery.
• Managing and updating client accounts, including contact information, order history, and special requests.
• Providing accurate and timely information to clients regarding product specifications, installation guidelines, and warranty details.
• Preparation of proposals, contracts, and other relevant documentation.
• Resolving any customer issues or concerns in a professional and timely manner.
• Regular and reliable attendance.

Requirements

EDUCATION, EXPERIENCE & QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have excellent communication and interpersonal skills.
• Strong attention to detail.
• A solid understanding of flooring products, installation processes, and industry standards is preferred.
• Proficiency in using computer software and other relevant tools for coordinating accounts is expected.
• Must be able to work in a team environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stationary Position: Ability to remain in a stationary position (sitting or standing) for extended periods throughout the workday.
• Mobility: Ability to move throughout offices, warehouses, job sites, or operational environments to access materials, equipment, files, and team members.
• Positioning: Ability to stand, walk, bend, stoop, kneel, crouch, crawl, climb, reach, and work in various positions as required by the role.
• Manual Dexterity: Ability to operate computers, mobile devices, office equipment, tools, machinery, or other job-related equipment.
• Repetitive Motion: Ability to perform repetitive hand, wrist, arm, finger, or keyboard movements throughout the workday.
• Communication: Ability to effectively communicate and exchange accurate information with customers, associates, vendors, subcontractors, and other stakeholders.
• Vision: Ability to read, review, inspect, identify, measure, evaluate, and analyze information, documents, products, workmanship, or equipment as required by the role.
• Hearing: Ability to hear, understand, and respond to verbal communication, equipment sounds, alarms, or other workplace signals.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office: Work is performed in a professional, climate-controlled office environment with moderate noise levels.
• Team Collaboration: Frequent interaction with customers, associates, subcontractors, vendors, suppliers, leadership, and cross-functional teams.
• Environmental Exposure: May be exposed to varying weather conditions, temperature fluctuations, dust, noise, vibration, humidity, or other environmental conditions depending on the role.
• Operational Demands: Role may require meeting deadlines, managing multiple priorities, supporting time-sensitive business needs, and occasional evening or weekend work.
• Safety: Requires adherence to company safety policies, procedures, and applicable workplace safety requirements.

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching.

ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email [e-mail]. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.