Account Coordinator

Grapevine; Boston (MA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary + bonus

Stock options

401k with matching

Flexible office hours

22 days PTO

Continuing education & conference

Job summary

Grapevine, based in Boston, seeks an Account Coordinator to support client onboarding and ongoing account management. You will train clients on maximizing our platform, promote adoption, and deliver periodic business reviews to ensure optimal ROI.

Strong communication and relationship-building skills are essential for success. Responsibilities include managing account relationships, updating clients, and coordinating with Grapevine Operations to meet client needs and defined metrics.

Qualifications

• Analytical, problem solving and data interpretation abilities.
• Strong written and verbal communication skills with professional phone etiquette.
• Ability to build lasting relationships with clients and internal teams.
• Social media expertise and familiarity with client onboarding processes.

Responsibilities

• Manage account relationships and provide regular updates to clients.
• Understand client needs and expectations to tailor the Grapevine platform usage.
• Oversee new client opportunity workflow and coordination with cross‑functional teams.
• Act as liaison between the client and Grapevine Operations team and drive metrics reviews.

Skills

Analytical mindset

Communication

Negotiation

Phone etiquette

Relationship building

Social media expertise

Education

Bachelor’s degree

Tools

Excel

Outlook

Word

PowerPoint

Job description

Grapevine is seeking a detail oriented, organized, and energetic self-starter to join the team as an Account Coordinator. The position’s primary responsibilities are to assist with client on-boarding and management. You will provide consultation and training to clients to strengthen their knowledge of our platform, adoption and show them how to maximize their return on investment. This will be achieved by driving ongoing usage of the platform, educating best practices and providing periodic business reviews to ensure optimal client results. Above all else, the Account Coordinator is responsible for maintaining working relationships with existing clients.

About Grapevine:

Grapevine is a MassChallenge 2014 Gold Winner that believes YouTube is THE new network. TV as we knew it is over. YouTube is the new network and we help YouTube content creators make money by connecting them to relevant brands. Hundreds of brands rely on Grapevine to create compelling, trustworthy, and original content reaching millions of engaged consumers every day. Check out more information on our websitehttp://www.grapevinelogic.com

Responsibilities:

Managing the account relationship, providing regular account updates and gaining a deep understanding client needs and expectations.Ensure all brand documentation is complete and accurately put into the platform.Managing new client opportunity workflowMeets weekly and provides communication and feedback with network management team and supervisors across the business to define metrics and determine impact on business resultsActing as a communication liaison between the client and Grapevine Operations team

Requirements:

Strong analytic and problem solving abilities.Strong communication and negotiation skills.Superior written and verbal communication skills, including especially high degree of phone etiquette.An ability to build lasting relationships with individuals at all levels of an organization.A drive to increase loyalty and retention through networking and relationship building, primarily via phone.Social media expertBachelors degree preferredProficient in Excel. Basic skills required for Microsoft Outlook, Word and PowerPoint.

Benefits:

• Competitive Salary + Bonus
• Stock Options
• 401k w/ Matching
• Flexible office hours
• 22 day PTO: (vacation + holidays)
• Continuing education & Conference Opportunities