Account & Content Specialist — Data & Syndication

Allparts, Inc.; Northern (KY); Hybrid; USD 57,000 - 81,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Paid parental leave

401k with company match

Employee stock purchase plan

Job summary

Dorman Products is seeking an Account Specialist to manage a small portfolio of direct customer accounts, serving as the primary contact for content inquiries and issue resolution.

You will ensure timely, accurate delivery of product content to customer systems, monitor data quality, and collaborate with internal teams (Sales, Marketing, Product Management and Master Data) to validate content, troubleshoot syndication issues, and escalate complex problems.

Qualifications

• 2+ years of relevant business experience.
• Direct customer-facing experience preferred.
• Strong communication and customer relationship skills.
• Interest in data, content syndication, and standards (ACES/PIES).

Responsibilities

• Manage a small portfolio of direct customer accounts and act as the point of contact for content inquiries and issue resolution.
• Ensure timely and accurate delivery of product content to customer systems.
• Monitor content accuracy and report discrepancies to the team for corrective action.
• Collaborate with internal teams (Sales, Marketing, Product Management, Master Data) to gather and validate content.
• Troubleshoot syndication issues and escalate complex problems.
• Maintain documentation of processes and customer requirements to ensure compliance and consistency.
• Identify opportunities for process improvements and automation within the syndication workflow.
• Stay informed on ACES and PIES standards and content syndication best practices.

Skills

Customer service mindset

Attention to detail

Communication skills

Time management

Data analysis

SQL basics

ACES/PIES knowledge

Multi-tasking

Tools

Microsoft Office

Content management systems

Microsoft Access

SQL

Job description

Dorman Products is seeking an Account Specialist to manage a small portfolio of direct customer accounts, serving as the primary contact for content inquiries and issue resolution.

You will ensure timely, accurate delivery of product content to customer systems, monitor data quality, and collaborate with internal teams (Sales, Marketing, Product Management and Master Data) to validate content, troubleshoot syndication issues, and escalate complex problems.