Digital Content Specialist

Acosta

Scottsdale (AZ)

On-site

USD 37,000 - 47,000

Full time

14 days+

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Job summary

Acosta is seeking a Digital Content Specialist to support the Digital Content Manager in Scottsdale, AZ. You will manage content attributes, uploads, and syndication across retailer platforms, ensuring accuracy and live status.

As the SME for Acosta's syndication process, you will troubleshoot publication issues, become certified on CMS and syndication tools, and coordinate with internal teams to meet client needs while maintaining content quality and timelines.

Qualifications

Bachelor's degree or equivalent work experience.
Experience with content management and ecommerce platforms is preferred.
Strong organizational and multitasking abilities.

Responsibilities

Supports the content management and syndication process: organizing and uploading content attributes and files to platforms; ensures updates are live on retailer sites.
Troubleshooting and resolving functional or process issues to publish content successfully.
Develops relationships with team members and internal partners to deliver services effectively.
Acts as a CMS/Syndication SME to support client needs and meet commitments.
Participates in training on new tools, systems, and processes as required.
Other duties as assigned.

Skills

Project management

Communication

Prioritization

Detail orientation

Retail systems familiarity

Ecommerce basics

Education

Bachelor's degree

Tools

Content Management Systems (CMS)

Syndication platforms

Job description

Description

The Digital Content Specialist (DCS) reports to the Digital Content Manager. This role provides support to the digital content manager and works collaboratively with the digital content analysts, focusing on content management and syndication needs. The DCS will be tasked with capturing, organizing, and uploading client content to various syndication platforms. In addition, they will also perform trouble shooting when content publication breaks down between retailers and the syndication provider. The DCS will be the subject matter expert on Acosta's syndication process and will be required to become certified users of key Content Management and Syndication platforms. These specialists must also become content experts across each retailer that the team supports, understanding the nuanced specifications for each content attribute. One other area of expertise will be on content form and function for all components, inclusive of photography, video, copywriting, and graphics. Finally, this role will perform other administrative duties, as required.

Responsibilities

Supports the content management and syndication process: organizing and uploading all content attributes and files to the content management and syndication platform. Must ensure that all content updates are published and live on each retailer's site.
Trouble shooting and error resolution: Diagnose and track down any functional, systematic, or process issues to a root or functional cause, and delivering the solution necessary to ensure any failed content is live.
Develop and maintain effective working relationships with team members and internal partners to establish a collaborative and dynamic approach to our services.
Act as a CM&S SME to influence and support solutions that help us in meeting client needs, with the goal of ensuring business commitments and objectives are met.
Training and development, as needed, to learn new tools, systems, and processes in support of job duties. This includes all Acosta mandated training courses.
Other duties as assigned.

Minimum Education and Work Experience

Bachelor's degree or equivalent work experience in industry name required,

Knowledge, Skills, and Abilities

Familiar with managing retailer enterprise systems and operating web-based software programs.
Familiar with basic ecommerce practices and terminology.
Strong coordination and project management skills.
Strong business communication and interpersonal skills with internal workgroups.
Skilled at managing competing priorities.
Highly organized and detail oriented.

Physical Requirements