Digital Content Specialist

Acosta; Chicago (IL); On-site; USD 37,000 - 47,000; Full time

Job summary

Acosta is seeking a Digital Content Specialist to support the Digital Content Manager and collaborate with analysts on content management and syndication. You will capture, organize, and upload client content to multiple syndication platforms while ensuring timely publication on retailer sites.

As the SME for Acosta's syndication process, you will learn and certify essential CMS and syndication tools, become a content expert for each retailer, and help optimize photography, video, copy, and

Qualifications

• Bachelor's degree or equivalent work experience in industry required.

Responsibilities

• Supports the content management and syndication process: organizing and uploading all content attributes and files to the content management and syndication platform.
• Trouble shooting and error resolution: Diagnose and track down any functional, systematic, or process issues to a root or functional cause, delivering the solution to ensure content is live.
• Develop and maintain effective working relationships with team members and internal partners to establish a collaborative approach to our services.
• Act as a CM&S SME to influence and support solutions that meet client needs and business objectives.
• Training and development to learn new tools, systems, and processes, including mandated training courses.
• Other duties as assigned.

Skills

Content management

Syndication platforms

Troubleshooting

Project management

Communication

Attention to detail

Education

Bachelor's degree or equivalent

Tools

CMS

Syndication platforms

Job description

Description

The Digital Content Specialist (DCS) reports to the Digital Content Manager. This role provides support to the digital content manager and works collaboratively with the digital content analysts, focusing on content management and syndication needs. The DCS will be tasked with capturing, organizing, and uploading client content to various syndication platforms. In addition, they will also perform trouble shooting when content publication breaks down between retailers and the syndication provider. The DCS will be the subject matter expert on Acosta's syndication process and will be required to become certified users of key Content Management and Syndication platforms. These specialists must also become content experts across each retailer that the team supports, understanding the nuanced specifications for each content attribute. One other area of expertise will be on content form and function for all components, inclusive of photography, video, copywriting, and graphics. Finally, this role will perform other administrative duties, as required.

Responsibilities

• Supports the content management and syndication process: organizing and uploading all content attributes and files to the content management and syndication platform. Must ensure that all content updates are published and live on each retailer's site.
• Trouble shooting and error resolution: Diagnose and track down any functional, systematic, or process issues to a root or functional cause, and delivering the solution necessary to ensure any failed content is live.
• Develop and maintain effective working relationships with team members and internal partners to establish a collaborative and dynamic approach to our services.
• Act as a CM&S SME to influence and support solutions that help us in meeting client needs, with the goal of ensuring business commitments and objectives are met.
• Training and development, as needed, to learn new tools, systems, and processes in support of job duties. This includes all Acosta mandated training courses.
• Other duties as assigned.

Minimum Education and Work Experience

• Bachelor's degree or equivalent work experience in industry name required,

Knowledge, Skills, and Abilities

• Familiar with managing retailer enterprise systems and operating web-based software programs.
• Familiar with basic ecommerce practices and terminology.
• Strong coordination and project management skills.
• Strong business communication and interpersonal skills with internal workgroups.
• Skilled at managing competing priorities.
• Highly organized and detail oriented.

Physical Requirements

• Seeing
• Listening
• Ability to Travel

About Us

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Marketing

Position Type: Full time

Business Unit: Corporate

Salary Range: $37000.00 - $46800.00

Company: Acosta Employee Holdco LLC