Account Associate - State Farm Agent Team Member

Chris Palmer - State Farm Agent; Endwell (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Competitive salary

Bonus based on performance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Chris Palmer - State Farm Agent is seeking an Account Associate to support daily operations and customer success. You will strengthen customer relations, act as a liaison between customers and agency departments, and proactively promote relevant insurance products and services.

The role emphasizes teamwork, strong communication, and careful handling of policy information to ensure smooth client experiences and office efficiency.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Communication skills

Experience in insurance or related

Job description

Benefits:

• Simple IRA


• License reimbursement


• Competitive salary


• Bonus based on performance


• Flexible schedule


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

About Our Agency

I opened my agency in 2000 and currently lead a team of 10. As a second-generation State Farm agent, insurance has always been a big part of my life. I'm a proud graduate of Maine-Endwell High School and earned my B.S. from the University of Hartford. I'm also a proud parent of three children, all of whom earned Division I athletic scholarships.

Our agency offers health benefits, a Simple IRA retirement plan, licensing reimbursement, and a strong commitment to work-life balance. We also invest in professional development through coaching, training, and team-building events that help our team members continue learning and growing throughout their careers.

We've built a great team environment where collaboration, support, and shared success are at the heart of what we do. I believe that having the right people working together makes all the difference, and I'm looking for someone who is a true team player. If you enjoy helping others, value teamwork, and want to be part of an established agency that invests in its people and their professional growth, we'd love to meet you.

Role Description

As an Account Associate for Chris Palmer - State Farm Agent, you are vital to our daily business operations and customers' success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

Responsibilities

• Manage customer accounts and update information in the database.


• Assist customers with policy changes and inquiries.


• Process insurance claims and follow up with customers on claim status.


• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.


• Excellent customer service and communication skills.


• Previous experience in insurance or a related field preferred.