Account Associate - State Farm Agent Team Member

Scott Smith - State Farm Agent; Wapato (WA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Paid time off

Training & development

Job summary

Scott Smith - State Farm Agent is seeking an Account Associate to support daily operations and enhance customer success in Wapato, Washington. The role emphasizes strong customer relations and efficient management of customer accounts.

The ideal candidate will possess excellent organizational and communication skills, along with a previous background in insurance being preferred. Enjoy a supportive culture with benefits including a 401(k) and health insurance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Job description

Benefits

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

About Our Agency

I opened my agency in 2011, and today we’ve grown into a strong, successful team of 21. Before becoming an agent, I served as a Corporate Vice President, and I brought that foundation in leadership and business into building the agency I run today. I earned my B.A. from the University of Utah and my M.B.A. from Western Governors University. I’m also a proud dad of six and grandfather to seven, and I love cars, traveling, and creating memorable experiences with my family.

I’m deeply committed to my community, especially through mental health and suicide awareness initiatives—an area I care about greatly. That commitment shows up in our office culture as well. We’re fun, energetic, mission-driven, and focused on helping people every day. We enjoy a business‑casual work environment, lots of office parties and celebrations, and a few fun traditions—like our signature red Birkenstocks. I offer a rotational day off plan, 26 additional days off, a 401k, health benefits, and I cover licensing costs for my team.

When it comes to hiring, I look for people who will embrace our culture, work hard, care deeply about what they do, and are always eager to learn and grow. We’re a high‑achieving, supportive, and truly winning team, and we take pride in succeeding together.

Role Description

As Account Associate - State Farm Agent Team Member for Scott Smith - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales‑minded professional, we are eager to have you on our team.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.