Account Associate - State Farm Agent Team Member

Perry Unwalla; Saint Augustine (FL); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

401(k)

Performance-based bonus

Health insurance

Paid time off

Flexible schedule

Training & development

Job summary

A local insurance agency in St Augustine seeks an Account Associate to enhance customer relations and support daily operations. The ideal candidate should possess strong organizational and communication skills, with a preference for those with insurance experience. This role involves managing accounts, processing claims, and maintaining customer satisfaction. A great opportunity for career advancement in a supportive and friendly team environment.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Communication skills

Job description

Account Associate - State Farm Agent Team Member

Full Time in St Augustine - FL

Benefits

• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Competitive salary
• Flexible schedule
• Training & development

About Our Agency

Our agency is built around growth, opportunity, and a team-first culture where people genuinely enjoy coming to work. We operate in a consistent growth mode, creating opportunities within our book of business while maintaining a fun, supportive environment that values collaboration, learning, and shared success. Our team typically ranges between 10-15 team members, allowing us to stay connected while continuing to grow.

I bring 35 years of experience with State Farm, including 27 years as an agent, along with prior experience in claims and real estate. That background has shaped how I lead by investing in people and helping them build confidence and long-term careers. Our office is located in St. Augustine, one of the fastest-growing areas in the country, and we use modern technology and forward-thinking training to support our team’s development. Team members are cross‑trained and supported as they grow into areas like sales, retention, account management, or marketing, with opportunities to specialize over time.

Our culture is friendly and laid‑back, but we work hard. We're a close‑knit “work family” that laughs often, supports one another, and takes pride in achieving goals together. For our team, we offer a 401(k), health benefits, and a strong focus on work‑life balance, because we believe people do their best work when life outside the office is respected too. We’re looking for outgoing, genuine people who enjoy helping others—because skills can be taught, but attitude and heart matter most here.

Role Description

As Account Associate – State Farm Agent Team Member for Perry Unwalla – State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales‑minded professional, we are eager to have you on our team.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Compensation $35,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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Gain confidence and grow your dream career.

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