Account Associate - State Farm Agent Team Member

Shaffin Wegener - State Farm Agent; Temple (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Shaffin Wegener - State Farm Agent in Temple, Texas, is seeking an Account Associate - State Farm Agent Team Member to enhance customer relations and support daily operations. Ideal candidates should possess strong organizational and customer service skills, contributing to meaningful interactions that better our community.

The role involves managing customer accounts, processing insurance claims, and ensuring efficient communication between customers and agency departments. We promote a supportive and vibrant work environment that fosters professional growth with additional benefits.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service skills

Communication skills

Job description

Benefits

• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 2019 after spending four years working for a State Farm agent, an experience that inspired me to build a place where customers feel supported and team members feel valued.

Our office now includes eight team members, and my wife (who works alongside me) helps keep our agency running like the close‑knit, family‑centered environment we’re proud of. We’re active in our community through our church and by supporting groups such as Helping Hands foster organization and the Feed My Sheep food pantry.

We offer additional PTO, office bonuses, free snacks, occasional team lunches, health benefits, work–life balance, and a hiring bonus to help our team thrive personally and professionally. We’re looking for people who are reliable, adaptable, self‑motivated, compassionate, and genuinely driven to help others. It’s the kind of place where people show up for each other, and where the right person can truly build a meaningful career.

Role Description

As Account Associate - State Farm Agent Team Member for Shaffin Wegener - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales‑minded professional, we are eager to have you on our team.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.