Account Associate - State Farm Agent Team Member

Shay Brown - State Farm Agent; Rock Falls (IL); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Hiring bonus

401(k)

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Shay Brown - State Farm Agent in Rock Falls, IL is seeking an Account Associate who thrives in a fast-paced, people-focused sales environment. You will grow the agency through meaningful customer relations, handle policy updates, and support customers with claims and inquiries.

Ideal candidates enjoy outbound calls, build relationships, and are energized by helping clients protect what matters. Licenses or willingness to obtain licenses are a plus, with a strong emphasis on service and teamwork.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication abilities.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Clear communication

Sales mindset

Job description

Benefits:

• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2021 and is a growing team of four. Before becoming a State Farm agent, I worked for State Farm corporate, starting my career while attending Illinois State University. I’m originally from Rock Falls and bring a strong understanding of the industry along with a passion for building a successful, people-focused agency.

For our team, we offer a comprehensive benefits package including 15 days of PTO plus sick time, all bank holidays off, a 401(k), health benefits, and a strong emphasis on work-life balance. We also offer a hiring bonus for licensed candidates and will cover licensing costs for those who are not yet licensed.

Our office culture is fun, family-oriented, and fast-paced. We embrace change, stay adaptable, and work together to create a positive and energetic environment.

We’re looking for someone who truly enjoys sales—someone who loves talking to people, making outbound calls, and building relationships. If you’re personable, driven, and excited to be part of a team that values energy and growth, this could be a great fit for you.

ROLE DESCRIPTION:

As Account Associate - State Farm Agent Team Member for Shay Brown - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.