Account Representative - State Farm Agent Team Member

Shay Brown - State Farm Agent; Rock Falls (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Hiring Bonus

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Shay Brown - State Farm Agent in Rock Falls, IL is seeking an Account Representative to grow the agency through proactive customer relations and outbound calls, helping clients with insurance products and services.

You will act as a liaison between customers and agency departments, handling applications and renewals, answering inquiries, and maintaining accurate records while delivering a friendly, sales‑driven experience that supports work‑life balance and career growth.

Qualifications

• Clear communication and strong interpersonal abilities are required.
• Customer service or sales experience is preferred.
• Ability to multi task and stay detail oriented in a fast paced environment.

Responsibilities

• Provide information about insurance products and services.
• Assist customers with policy applications and renewals.
• Handle customer inquiries and provide timely responses.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Sales experience preferred

Job description

Benefits:

• Hiring Bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2021 and is a growing team of four. Before becoming a State Farm agent, I worked for State Farm corporate, starting my career while attending Illinois State University. I'm originally from Rock Falls and bring a strong understanding of the industry along with a passion for building a successful, people-focused agency.

For our team, we offer a comprehensive benefits package including 15 days of PTO plus sick time, all bank holidays off, a 401(k), health benefits, and a strong emphasis on work-life balance. We also offer a hiring bonus for licensed candidates and will cover licensing costs for those who are not yet licensed.

Our office culture is fun, family-oriented, and fast-paced. We embrace change, stay adaptable, and work together to create a positive and energetic environment.

We're looking for someone who truly enjoys sales - someone who loves talking to people, making outbound calls, and building relationships. If you're personable, driven, and excited to be part of a team that values energy and growth, this could be a great fit for you.

ROLE DESCRIPTION:

As Account Representative - State Farm Agent Team Member for Shay Brown - State Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Provide information about insurance products and services.
• Assist customers with policy applications and renewals.
• Handle customer inquiries and provide timely responses.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Experience in customer service or sales preferred.