Account Associate - State Farm Agent Team Member

Dondrell Swanson - State Farm Agent; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Hiring bonus

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Health insurance

401(k) matching

Job summary

Dondrell Swanson - State Farm Agent in Phoenix is seeking an Account Associate to support daily operations, nurture customer relationships, and link customer needs with agency services. You will contribute to growth by proactively promoting relevant insurance products and services.

We value strong communication, integrity, and teamwork. This role offers training, development opportunities, and a collaborative, client-focused culture within a two-location State Farm agency.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Insurance experience

Job description

Benefits:

• Hiring bonus
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Health insurance
• 401(k) matching

ABOUT OUR AGENCY:

With 20 years of experience with State Farm, our agency is dedicated to delivering excellence through a team of 12 talented professionals serving two locations. I’m a proud graduate of Arizona State University with an MBA from the University of Minnesota, and before becoming an agent, I held various leadership roles in corporate America. That experience taught me the value of putting clients first, fostering trust, and delivering strong results - principles that continue to guide how we serve our community today.

Our mission is simple: to deliver outstanding service by prioritizing our clients’ needs, fostering meaningful relationships, and creating positive outcomes. We’re seeking motivated, solutions-driven individuals who are strong communicators and embody integrity, a strong work ethic, and a collaborative mindset. These traits are essential to maintaining our high standards and supportive culture.

Community and family are central to who we are. I enjoy spending time with my loved ones and staying actively involved in initiatives that promote growth and development. Our agency partners with local organizations, supports causes related to education, and even established a scholarship awarded annually to deserving local students. We also host financial wellness workshops and participate in community events to make a difference beyond the office.

Our team culture is achievement-oriented, supportive, and growth-focused. We believe in a "work hard, play hard" approach- balancing professionalism with fun- and we offer extensive training and development to help team members succeed, even if they’re new to the insurance industry. What sets us apart is our commitment to personal and professional growth, mentorship, and collaboration, which creates an environment where each team member can thrive.

We offer a comprehensive benefits package that includes performance bonuses, PTO and additional PTO incentives, dental and vision coverage, 401K with company match, professional development opportunities, and a wellness program. With a low-control but high-expectation environment, we empower our team to achieve excellence while celebrating wins along the way.

If you’re looking for a career where you can grow, challenge yourself, make a difference, and become part of a high-performing team that values trust, impact, and results, this could be the opportunity you’ve been searching for.

ROLE DESCRIPTION:

As Account Associate - State Farm Agent Team Member for Dondrell Swanson - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.