Account Associate - State Farm Agent Team Member

Swansonagency; Phoenix (AZ); On-site; USD 50,000 - 90,000; Full time

Benefits offered by this job

Hiring bonus

401(k)

Bonus based on performance

Opportunity for advancement

Paid time off

Vision insurance

Health insurance

Job summary

A local State Farm agency in Phoenix, AZ seeks an Account Associate to enhance customer relations and manage accounts. This full-time role includes responsibilities such as assisting with policy changes and processing claims. Ideal candidates should possess strong customer service and organizational skills. Comprehensive benefits are offered, along with a supportive team culture and opportunities for advancement.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service skills

Communication skills

Job description

Account Associate - State Farm Agent Team Member

Full Time in Phoenix, AZ

• Hiring bonus
• 401(k)
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Health insurance

ABOUT OUR AGENCY

With 20 years of experience with State Farm, our agency is dedicated to delivering excellence through a team of 12 talented professionals serving two locations. I’m a proud graduate of Arizona State University with an MBA from the University of Minnesota, and before becoming an agent, I held various leadership roles in corporate America. That experience taught me the value of putting clients first, fostering trust, and delivering strong results - principles that continue to guide how we serve our community today.

Our mission is simple to deliver outstanding service by prioritizing our clients’ needs, fostering meaningful relationships, and creating positive outcomes. We’re seeking motivated, solutions-driven individuals who are strong communicators and embody integrity, a strong work ethic, and a collaborative mindset. These traits are essential to maintaining our high standards and supportive culture.

Community and family are central to who we are. I enjoy spending time with my loved ones and staying actively involved in initiatives that promote growth and development. Our agency partners with local organizations, supports causes related to education, and even established a scholarship awarded annually to deserving local students. We also host financial wellness workshops and participate in community events to make a difference beyond the office.

Our team culture is achievement-oriented, supportive, and growth-focused. We believe in a “work hard, play hard” approach—balancing professionalism with fun—and we offer extensive training and development to help team members succeed, even if they’re new to the insurance industry. What sets us apart is our commitment to personal and professional growth, mentorship, and collaboration, which creates an environment where each team member can thrive.

We offer a comprehensive benefits package that includes performance bonuses, PTO and additional PTO incentives, dental and vision coverage, 401K with company match, professional development opportunities, and a wellness program. With a low-control but high-expectation environment, we empower our team to achieve excellence while celebrating wins along the way.

If you’re looking for a career where you can grow, challenge yourself, make a difference, and become part of a high-performing team that values trust, impact, and results, this could be the opportunity you’ve been searching for.

ROLE DESCRIPTIONAs Account Associate - State Farm Agent Team Member for Dondrell Swanson - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Compensation $50,000.00 - $90,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none