Account Associate - State Farm Agent Team Member

Jenna Mack - State Farm Agent; Ozark (AL); On-site; USD 32,000 - 58,000; Full time

Benefits offered by this job

Licensing paid by agency

Disability insurance

Life insurance

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jenna Mack - State Farm Agent in Ozark, AL is seeking an Account Associate to support daily operations and customer success. You will grow the agency by building meaningful relationships and aligning customer needs with suitable insurance products and services.

This role emphasizes proactive outreach, accurate data management, and teamwork within a family-oriented office. The position offers a flexible schedule, professional development, and opportunities for advancement as you grow with the

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Job description

Benefits:

• Licensing paid by agency
• Disability insurance
• Life insurance
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I’ve been in business for 15 years and currently lead a team of nine. We offer a strong benefits package that includes 10 days of paid vacation, PTO, 401K, life insurance, disability insurance, and paid holidays.

I graduated from Troy University with a degree in business management and am actively involved in my community. I serve on the board of directors for our local Boys and Girls Club, support our local pregnancy center, and participate in community events throughout the year. Giving back to the community is something I care deeply about.

Our office is built on a family-oriented culture — we work too closely and too often not to genuinely support each other. I’m looking for team members who bring commitment, a strong work ethic, adaptability, and a desire to grow every single day.

What sets this agency apart is how much I pour into my team on both a professional and personal level. I truly want to help each person achieve their goals and reach their full potential. If you’re looking for a workplace where you can grow, feel supported, and be part of something meaningful, this could be the right place for you.

Role Description

As Account Associate - State Farm Agent Team Member for Jenna Mack - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.