Account Associate - State Farm Agent Team Member

Jason Frantz - State Farm Agent; Clinton (IL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

Advancement opportunities

Paid time off

Training & development

Performance bonus

Competitive salary

Flexible schedule

Job summary

Jason Frantz - State Farm Agent in Clinton, IL seeks an Account Associate to support daily operations and help customers achieve their goals. You will grow the office through meaningful customer relations and serve as a liaison between customer needs and agency departments.

Responsibilities include updating customer accounts, assisting with policy changes, processing claims, and coordinating with underwriters to ensure timely policy issuance. A positive attitude and teamwork are valued.

Qualifications

• Strong organizational skills and attention to detail are required.
• Excellent customer service and communication skills are essential.
• Previous experience in insurance or a related field is preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Attention to detail

Customer service

Communication skills

Insurance experience

Job description

Benefits

• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

About Our Agency

I opened my agency in 2012 and currently lead a close-knit team of two. I've been with State Farm for 26 years, and becoming an agent was always a goal of mine - my grandfather was a State Farm agent, so I grew up seeing the impact this career can have. I'm a graduate of Illinois State University with a degree in Human Resources, have three children, and enjoy golfing and spending time with family and friends.

Giving back to our community is important to our agency. We enjoy volunteering and supporting our local food pantry, and we're always looking for ways to make a positive impact.

Our agency is committed to providing a healthy work-life balance and reimburses licensing costs to help our team members build successful, long-term careers.

Our culture is supportive, collaborative, and focused on helping one another succeed. I'm looking for someone with a positive attitude who adapts quickly, enjoys working as part of a team, is goal-oriented, and is passionate about serving both our customers and our community.

Role Description

As an Account Associate for Jason Frantz - State Farm Agent, you are vital to our daily business operations and customers' success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.