Account Associate - State Farm Agent Team Member

Debbie George - State Farm Agent; Mentor (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Debbie George - State Farm Agent in Mentor, OH is seeking an Account Associate to support daily operations and deliver high-quality service to customers. You will grow the agency through meaningful client relationships and act as a liaison between customers and internal teams, promoting relevant products and services.

We emphasize work-life balance, training, and career growth. Our team values organization, dependability, and a customer-first mindset, with PTO, holidays, licensing reimbursement,

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Insurance experience

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About our agency

Our agency opened in 2000 and is a team of six built on experience, service, and strong relationships. Before becoming a State Farm agent, I worked in corporate roles including claims and public affairs, which shaped a well-rounded approach to how we serve our customers.

We stay actively involved in the community through local support, outreach, and charitable giving.

For our team, we offer PTO, paid holidays, health benefits, reimbursement for licensing costs, and a strong focus on work-life balance.

Our office culture is high-standard and service-driven. We take pride in providing thorough, thoughtful coverage and delivering a high-touch customer experience. We’re looking for someone who shares that commitment - someone detail-oriented, dependable, and dedicated to doing things the right way while contributing to a strong, team-focused environment.

Role description

As Account Associate - State Farm Agent Team Member for Debbie George - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.