Account Associate - State Farm Agent Team Member

Shane Taylor - State Farm Agent; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Shane Taylor - State Farm Agent is seeking an Account Associate to play a vital role in daily operations and customer success. You will grow the agency through meaningful customer relations and act as a liaison between customer needs and agency departments, proactively marketing relevant products and services.

We are a close-knit, high-performing team that values results and relationships. You will join a friendly, team-oriented culture with mentorship, training, and ongoing development

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Insurance experience

Spanish bilingually (preferred)

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2018 and has continued to grow, recently expanding into a larger office in 2025 to support our team and future growth. We’re a close-knit, high-performing group that values both results and relationships, creating an environment where people can succeed and enjoy coming to work.

We pride ourselves on a culture that’s friendly, laid back, and team-oriented while still being driven and goal-focused. We believe in working hard, supporting each other, and celebrating wins together—whether that’s team lunches, Friday incentives, or annual events like our Thanksgiving dinner and Christmas party.

With over 20 years of combined industry experience, our agency has earned recognition through awards such as President’s Club, Chairman’s Circle, and Honor Club. We’re committed to delivering exceptional service and maintaining a strong reputation in our community.

For our team, we offer competitive compensation including individual and team-based bonuses, health, dental, and vision insurance, a 401(k) with company match, licensing support with bonuses, and strong lead generation and marketing resources to help you succeed. We also provide mentorship, training, and ongoing development opportunities to support long-term growth.

Our culture is built on teamwork, integrity, and a customer-first mindset. We’re looking for motivated individuals who want to grow, contribute, and be part of a supportive, high-performing team. If you’re looking for a place where you can develop professionally while being part of a fun and collaborative environment, this could be the right fit for you.

ROLE DESCRIPTION:

As Account Associate - State Farm Agent Team Member for Shane Taylor - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.