Account Associate - State Farm Agent Team Member

Franknance; La Porte (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Frank Nance - State Farm Agent is seeking an Account Associate to support daily operations and enhance customer success. You will grow the office through meaningful customer relations and act as a liaison between customer needs and agency departments, proactively marketing relevant products and services.

The role emphasizes assisting with policy changes, claims processing, and coordination with underwriters to issue policies efficiently.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Communication skills

Job description

Benefits:

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2014 and currently lead a team of six. Before becoming a State Farm agent, I spent more than 30 years in the insurance industry, with experience in both claims and marketing. I'm a proud grandfather of four and enjoy hiking, adventure travel, and exploring our national parks. I've completed the Camino de Santiago in Portugal, hiked St. Patrick's Way in Ireland, and visited 22 U.S. National Parks.

Serving others is at the heart of our agency. I lead a mentoring program and ministry group, support local schools and youth initiatives, and encourage my team to stay involved in the community. I'm also a member of the La Porte-Bayshore Chamber of Commerce and have been honored as a La Porte ISD Distinguished Alumni, Past Rotarian of the Year, and La Porte-Bayshore Volunteer of the Year.

Our agency offers health and life insurance, a flexible work schedule, family-oriented events, professional development, ongoing coaching and mentorship, and opportunities for career growth. We also encourage and support our team members' involvement in the community.

Our culture is supportive, family-oriented, and focused on personal growth. I'm looking for someone who is coachable, motivated, and passionate about serving others. If you have initiative, enjoy learning, and want to make a positive impact both in the office and in the community, we'd love to meet you.

ROLE DESCRIPTION:

As an Account Associate for Frank Nance - State Farm Agent, you are vital to our daily business operations and customers' success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.