Account Associate - State Farm Agent Team Member

Ozzie Gutierrez Holden - State Farm Agent; Knoxville (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Ozzie Gutierrez Holden - State Farm Agent in Knoxville, TN, is seeking an Account Associate to manage customer accounts and improve client relationships. As a vital team member, you'll handle policy changes, keep customers updated on their claims, and collaborate with underwriters to ensure timely service.

The role requires strong organizational skills and excellent communication. You'll have the opportunity for growth in a supportive environment with comprehensive benefits including health and dental insurance, paid time off, and ongoing training.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service skills

Communication skills

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

About Our Agency

I opened my agency in 2025 after gaining valuable experience working under a State Farm agent, which gave me a strong foundation in customer relationships, insurance knowledge, and agency operations. Our team is currently made up of myself and one team member, and we’re excited to continue growing as we build the office together.

I’m fully bilingual and spent part of my life living in Mexico, and outside the office I enjoy practicing martial arts. While we’re still building our community involvement, we’re committed to becoming a positive presence in the area as we grow.

We offer benefits such as two weeks of PTO, paid sick leave, and health, vision, and dental coverage. Our office culture is relaxed and supportive—I’m not a micromanager, and I’m looking for someone who is self-driven, motivated, and ready to take initiative in a growing agency.

If you’re looking for a place where you can grow, feel connected, and make an impact, this could be the right fit for you.

Role Description

As Account Associate - State Farm Agent Team Member for Ozzie Gutierrez Holden - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.