Account Associate - State Farm Agent Team Member

James Webb - State Farm Agent; Kenner (LA); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

James Webb - State Farm Agent in Kenner, LA is seeking an Account Associate to support daily operations, manage customer accounts, and help grow the office through proactive service and product recommendations.

You’ll handle policy changes, claims processing, and work with underwriters to issue new policies, while enjoying a collaborative, team‑oriented culture with flexible scheduling and opportunities for advancement.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Job description

Benefits:

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2018 and currently lead a close-knit team of three. Before becoming an agent, I worked as a State Farm team member, giving me firsthand experience in the business before opening an agency of my own. I’m a proud LSU graduate, where I studied Business Management and History. Outside of work, I’m married with two boys and enjoy fishing and watching sports.

Being involved in our community is important to us. Our agency participates in local school festivals, donates school supplies, and supports area sporting events and other activities that benefit local families.

Our agency offers supplemental health benefits, two weeks of vacation, six sick days, licensing costs paid up front, and a strong commitment to work-life balance. We also enjoy office lunches, and team members get their birthday off each year.

Our office is close‑knit and team‑oriented, with a healthy competitive spirit. I’m looking for someone who is competitive, works well with others, and will be a great addition to the culture we’ve built. If you enjoy working toward goals, thrive around a strong team, and want to grow in an environment where people work hard and support one another, we’d love to meet you.

ROLE DESCRIPTION:

As Account Associate for James Webb - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.