Account Associate - State Farm Agent Team Member

Glenn-Waterhouse---State-Farm-Agent; Johnston (IA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Paid time off

401(k)

Performance bonus

Competitive salary

Job summary

Glenn Waterhouse - State Farm Agent in Johnston, IA seeks an Account Associate to grow the office through meaningful customer relations and by acting as a liaison between customer needs and agency departments. You will proactively market relevant products and services to help clients manage risks and realize their dreams.

Key duties include managing customer accounts, handling policy changes, processing claims, and coordinating with underwriters to ensure timely policy issuance.

Qualifications

• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Customer service

Communication skills

Attention to detail

Organizational skills

Job description

Benefits:

• Paid time off
• 401(k)
• Bonus based on performance
• Competitive salary

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We are located in Johnston, IA and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

ROLE DESCRIPTION:

As Account Associate for Glenn Waterhouse - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.