Account Associate - State Farm Agent Team Member

Catherine Sing Chow - State Farm Agent; Honolulu (HI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Catherine Sing Chow - State Farm Agent is seeking an Account Associate to enhance business operations and customer success in Honolulu, Hawaii. The role involves managing customer relationships, assisting with insurance inquiries and claims, and improving service delivery.

We value a team-oriented culture focused on growth, offering benefits including health insurance and flexible schedules. If you're organized, communicate well, and enjoy collaborative work, we invite you to join us.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Job description

Benefits

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

About Our Agency

I opened my agency in 2020 and currently lead a team of four. Before becoming an agent with State Farm, I worked in retail sales with Nordstrom and gained extensive leadership experience managing multiple teams. My background in leadership and customer service helped shape the supportive, relationship-focused culture we’ve built in the office today.

I attended school in Oregon and had the opportunity to study abroad in Japan, which gave me a broader perspective and appreciation for different experiences and people. I’m married with two children, and family is a major priority in my life. Our agency stays involved locally by sponsoring community events throughout the year and building strong relationships within the area we serve.

We offer PTO, holiday pay, 401(k), health benefits, licensing reimbursement, end-of-year bonuses, and a strong emphasis on work-life balance. We believe in recognizing hard work while creating an environment where people feel supported both personally and professionally.

Our office culture is very team-oriented and close-knit. We enjoy team luncheons, celebrating fun national days together, and creating an environment where people genuinely enjoy coming to work. I’m looking for someone who is positive, outgoing, and comfortable selling and adapting across different products and conversations. If you’re someone who enjoys working with people, thrives in a collaborative environment, and wants to grow with a supportive team, this could be a great fit for you.

Role Description

As Account Associate - State Farm Agent Team Member for Catherine Sing Chow - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.