Account Associate - State Farm Agent Team Member

Kevin Curtis - State Farm Agent; Grand Rapids (MI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Kevin Curtis - State Farm Agent is looking for an Account Associate to manage customer accounts and assist with inquiries. You will play a crucial role in the agency's operations, helping improve customer experiences through effective communication and proactive service.

Ideal candidates possess strong organizational skills, attention to detail, and a background in insurance is preferred. Join our supportive team and grow your career in Grand Rapids, Michigan.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Communication skills

Job description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

We’re proud to represent two well-established agencies with more than 20 years of combined experience serving the Grand Rapids area. One agency has been thriving for 15 years, and the other for 7 years, supported by a talented and motivated team of 18 employees who bring energy and positivity to everything they do.

Our agencies are built on a culture of growth, teamwork, and opportunity. We offer team incentive day trips, generous vacation time that accrues quickly, and a vibrant, supportive environment designed to help every team member succeed. You’ll work in a modern, state‑of‑the‑art facility and have access to clear opportunities for career advancement.

Most importantly, we’re committed to helping our team members grow—not just professionally but personally. Our ultimate goal is to empower ambitious, driven individuals to reach their full potential and, for those who aspire to, become State Farm agents themselves. If you’re motivated, coachable, and ready to grow your career in a supportive, high‑energy setting, this could be the perfect fit for you.

Role Description:

As Account Associate - State Farm Agent Team Member for Kevin Curtis - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

Responsibilities:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Equal Opportunity Statement:

Kevin Curtis - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.