Account Associate - State Farm Agent Team Member

Talentify; Grand Rapids (MI); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

License reimbursement

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm is seeking an Account Associate to support daily operations and customer success within Scott Southland - State Farm Agent's team in Michigan. You will nurture customer relations, update policy information, and coordinate with underwriters to ensure timely policy issuance.

We value an attentive, sociable, and sales-minded professional who can proactively market relevant products and services while maintaining a high standard of service and teamwork in a collaborative office

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Job description

Benefits

• License reimbursement
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

With 15 years in business, our agency has built a reputation for excellence, consistency, and care. Our team of six dedicated professionals works together in a positive, collaborative environment where everyone’s contributions are valued. We believe that success comes from balance — working hard for our customers while maintaining a healthy work-life rhythm for our team.

I’m a proud graduate of Western Michigan University, where I studied finance and management. That foundation in business has shaped how I run our agency — with an emphasis on integrity, growth, and customer-centered service.

We offer a Simple IRA match, license reimbursement, and a supportive work environment designed to help our team thrive personally and professionally. Our office culture is built on mutual respect, open communication, and continuous improvement. If you’re looking for a place where you’ll feel motivated, appreciated, and part of a strong, connected team, you’ll feel right at home here.

ROLE DESCRIPTION

As Account Associate - State Farm Agent Team Member for Scott Southland - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.