Account Associate - State Farm Agent Team Member

Gwen Candler - State Farm Agent; Richardson (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

License reimbursement

Performance bonus

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Gwen Candler - State Farm Agent in Richardson, TX is seeking an Account Associate to support daily operations, grow customer relationships, and act as a liaison between customers and agency departments.

You will manage customer accounts, assist with policy changes and inquiries, process claims, and coordinate with underwriters to ensure timely policy issuance, while enjoying a supportive, team‑driven environment with growth opportunities.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Attention to detail

Customer service

Communication skills

Insurance experience

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ABOUT OUR AGENCY:

Our agency opened in 2019 and is a team of seven focused on performance, consistency, and delivering a strong customer experience. Before becoming a State Farm agent, I served as a Senior Director at Home Depot, bringing leadership, structure, and a results-driven mindset into the agency.

Our office is uniquely positioned next to the State Farm hub in Texas, serving as a key presence in the area. We stay actively involved in the community through local Chambers of Commerce and value building strong local relationships.

For our team, we offer PTO, health, dental and vision benefits, life insurance, reimbursement for licensing costs, and a strong focus on work-life balance. We also provide both individual and team-based incentives, with bonus opportunities designed to reward performance and encourage collaboration.

Our office culture is positive, disciplined, and process-driven. We focus on creating sustainable, repeatable success through strong habits and mindset. We’re looking for someone who is coachable, trustworthy, and brings a positive attitude - someone who values accountability, teamwork, and wants to grow in a high-performing environment.

ROLE DESCRIPTION:

As Account Associate - State Farm Agent Team Member for Gwen Candler - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.