Account Associate - State Farm Agent Team Member

Matt Gilliland - State Farm Agent; Gaffney (SC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

License reimbursement

Advancement opportunities

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Job summary

Matt Gilliland - State Farm Agent is seeking an Account Associate to support daily operations and drive customer success. You will grow the office through meaningful client interactions and act as a liaison between customer needs and agency departments, promoting State Farm products and services.

You will help manage accounts, assist with policy changes, process claims, and coordinate with underwriters to issue policies promptly.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Communication skills

Job description

Benefits

• License reimbursement


• Opportunity for advancement


• Paid time off


• Training & development


• 401(k)


• Bonus based on performance


• Competitive salary

About our agency

I opened my agency in 2014 and currently lead a team of five. Before becoming an agent, I worked as a State Farm team member, giving me firsthand experience with the business and a strong understanding of what it takes to succeed in an agency environment. I’m a graduate of the University of South Carolina and a proud husband and father of three boys.

Being involved in our community is a major priority for our agency. We proudly sponsor a variety of local organizations, including youth football, baseball, basketball, and cheerleading programs. We also support local schools, law enforcement, and other organizations that make a difference in our community.

Our agency offers a 401(k), 20 days of paid time off, and reimbursement for licensing costs. We believe in investing in our team and providing the resources people need to build successful, long-term careers.

Our culture is competitive, motivated, and performance-driven. We consistently perform near the top of our territory, so we set high expectations and enjoy winning together. I’m looking for someone who is self-motivated, driven to succeed, and excited by the challenge of working on a high-performing team. If you like setting ambitious goals, pushing yourself to improve, and being surrounded by people who want to win, we’d love to meet you.

Role Description

As anAccount Associate for Matt Gilliland - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

Responsibilities

• Manage customer accounts and update information in the database.


• Assist customers with policy changes and inquiries.


• Process insurance claims and follow up with customers on claim status.


• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.


• Excellent customer service and communication skills.


• Previous experience in insurance or a related field preferred.