Account Associate - State Farm Agent Team Member

Jj Castilleja - State Farm Agent; Frisco (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

License Reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Jj Castilleja - State Farm Agent in Frisco, TX is seeking an Account Associate to support daily operations, grow the agency through meaningful customer relations, and act as a liaison between customer needs and agency departments.

You will proactively market relevant products and services, assist with policy changes and claims, and contribute to the agency's community-focused culture built on accountability, trust, and teamwork.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Insurance knowledge

Job description

Benefits:

• License Reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency after serving nine years in the military and building a career focused on leadership and service. I was born and raised in Plainview, Texas, graduated from Plainview High School, and earned both my Bachelor of Science and Master of Arts degrees from Webster University. Outside of work, I enjoy staying involved in the local community and am an active member of the Frisco Chamber of Commerce.

Giving back to the community is important to me, and I enjoy supporting local organizations and finding ways to make a positive impact where we live and work.

Our agency offers a 401(k), licensing bonus for candidates who come in already licensed, and a strong commitment to work-life balance. We believe in rewarding preparation, supporting our team, and creating opportunities for long-term success.

Our culture is built on accountability, trust, and teamwork. I'm not a micromanager - I believe in hiring great people, giving them the tools to succeed, and trusting them to do their job well. If you're self-motivated, dependable, and ready to take ownership of your success, we'd love to meet you.

ROLE DESCRIPTION:

As Account Associate - State Farm Agent Team Member for Jj Castilleja - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.