Account Associate - State Farm Agent Team Member

Kathleen Alexander - State Farm Agent; Fort Worth (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Health insurance

Job summary

Kathleen Alexander - State Farm Agent in Fort Worth, Texas is seeking an Account Associate to manage customer accounts effectively. You'll play a vital role in our agency's daily operations by representing customer needs and ensuring successful interactions.

This position requires strong organizational skills, excellent communication, and customer service abilities. Our agency offers a supportive environment along with benefits like health insurance and opportunities for career growth.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service skills

Communication skills

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Health insurance

Role Description:

As Account Associate - State Farm Agent Team Member for Kathleen Alexander - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales‑minded professional, we are eager to have you on our team.

Responsibilities:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

About our agency:

I’m a second‑generation State Farm agent and have been with the company for over 20 years, serving as an agent for the past 13 years here in Fort Worth, Texas. My agency is built around relationships, growth, and truly helping people protect what matters most.

Our office culture is fast‑paced, team‑oriented, supportive, and growth‑driven. We hold high expectations, but we pair that with a family‑style environment where people feel supported, valued, and encouraged to succeed. We celebrate wins together, push each other to grow, and I take a very hands‑on approach when it comes to coaching and developing my team—both professionally and financially.

We’ve been fortunate to earn multiple company recognitions over the years, but what matters most is the culture we’ve built. We believe in doing meaningful work while creating an environment where people genuinely enjoy coming to work.

Our agency offers licensing reimbursement, bonus opportunities, PTO, team outings and contests, and strong growth and leadership opportunities. We also prioritize work‑life balance and staying involved in the community through charitable events and local initiatives.

Outside of the office, I’m actively involved in the Fort Worth community, including work with the Woman’s Club of Fort Worth and fundraising efforts like the Cowtown Ball benefiting the American Cancer Society. As a widow and single mom, I have a deep, personal understanding of how important insurance and financial protection truly are, which drives the purpose behind everything we do.

I’m looking for individuals who are coachable, energetic, resourceful, and genuinely care about making an impact in clients’ lives—not just someone looking for a job, but someone who wants to grow and be part of something meaningful. If you’re looking for a place where you’ll be challenged, supported, and given the opportunity to build a strong career, this could be the right fit for you.