Account Associate - State Farm Agent Team Member

Erynn Nelson - State Farm Agent; Chico (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Dental insurance

Job summary

Erynn Nelson - State Farm Agent in Chico, CA is seeking an Account Associate to support daily operations, grow customer relationships, and act as a liaison between clients and agency departments.

You will help update policy information, assist with changes and inquiries, and coordinate with underwriters to ensure timely policy issuance while delivering proactive service.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Insurance experience

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Dental insurance

ABOUT OUR AGENCY:

I opened my agency in 2021 and currently lead a team of five. Before becoming a State Farm agent, I worked as a State Farm team member and previously served as an Assistant Controller and Operations Manager at Angel Island Capital. I graduated from Cal Poly San Luis Obispo and had the opportunity to study abroad in Torino, Italy—an experience that broadened my perspective and appreciation for building relationships.

Our agency is built around collaboration, growth, and supporting one another. We've created a young, energetic team that genuinely enjoys working together and celebrates each other's successes.

Our agency offers medical, dental, and vision insurance, group life insurance, a 401(k), and PTO. We believe in investing in our team and providing the support needed to build a successful, long-term career.

Our culture is fun, positive, and hardworking. I'm looking for someone who is honest, caring, self-motivated, and willing to take initiative. If you enjoy working with people and want to be part of a close-knit team that works hard while having fun, we'd love to meet you.

ROLE DESCRIPTION:

As Account Associate - State Farm Agent Team Member for Erynn Nelson - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.