Account Associate - State Farm Agent Team Member

Rayna Toyama Ins Agency Inc; Honolulu (HI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Rayna Toyama - State Farm Agent in Honolulu seeks an Account Associate to support daily operations, nurture customer relationships, and act as a liaison between client needs and agency processes.

You will contribute to proactive marketing of relevant products and services, helping clients and the office grow a trusted, long-term relationship in a collaborative team environment.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Attention to detail

Customer service

Communication

Insurance experience

Job description

Benefits

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I opened my first agency in 2009 and expanded to a second location in 2023. Today, I lead a close-knit team of five across our offices and am proud of the strong, supportive environment we’ve built together. Staying connected to the communities we serve is important to us, and our agency is involved in supporting local organizations and initiatives throughout the area.

Our agency offers health benefits, a 401(k), paid time off, paid holidays, licensing costs paid up front, and a strong commitment to work-life balance. We want our team members to feel supported while having opportunities to learn, develop, and build long-term careers with us.

Trust is incredibly important in our office. Our team gets along very well, supports one another, and knows how to work together as things evolve. I’m looking for someone who is trustworthy, positive, and eager to learn and grow with the team. The right person is also adaptable and able to stay positive and move forward when changes come our way. If you’re looking for an established, growing agency with a great team atmosphere and people who genuinely enjoy working together, we’d love to meet you.

ROLE DESCRIPTION

As an Account Associate for Rayna Toyama - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.