Account Associate - State Farm Agent Team Member

Insurecadillac; Big Rapids (MI); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

A State Farm agency in Big Rapids is seeking an Account Associate to facilitate customer relations and operational success. This full-time position involves managing customer accounts, assisting with inquiries, processing claims, and coordinating with underwriters. Ideal candidates have strong organizational skills and previous insurance experience. The agency offers a supportive and flexible work environment with benefits including health insurance and opportunities for advancement, making it a great place to grow your career.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Communication skills

Job description

Account Associate - State Farm Agent Team Member

Full Time in Big Rapids - MI

• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

About the Agency

Our agency brings together a legacy of experience and a commitment to community. After working with one of the largest State Farm agents for over 22 years, I established our Legacy office on January 1, 2019, with a second location in Big Rapids set to open in early 2025. As a Grand Valley State University graduate and an ambassador for the Cadillac Area Chamber of Commerce, I’m deeply invested in the community. We’re proud sponsors of the Cadillac Freedom Festival and frequently participate in local events. Our dedicated team of 14 enjoys a flexible work environment, a supportive culture, and a range of benefits, including a 3% retirement match, group life insurance, and partial health insurance reimbursement. With team gatherings, both organized and informal, our office culture is one of camaraderie and mutual support, making it a truly rewarding place to grow a career. Join us and be part of a close‑knit, high‑energy team dedicated to making a difference in our community.

Role Description

As Account Associate - State Farm Agent Team Member for Darrick Earegood - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales‑minded professional, we are eager to have you on our team.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Compensation $40,000.00 - $70,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none.