Account Associate - State Farm Agent Team Member

Lateef Kirsten - State Farm Agent; Beaverton (OR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Lateef Kirsten - State Farm Agent is seeking an Account Associate Team Member to support daily operations and help customers secure the right protection. You will be part of a close-knit team focused on people and service in Beaverton, Oregon.

You will grow the agency through meaningful customer relations, assist with policy changes, claims, and underwriting coordination, with bilingual Spanish preferred. We offer a supportive environment, training, and opportunities for advancement.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.

Responsibilities

• Maintain customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Bilingual Spanish

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About our agency

I opened my agency in 2006 and we currently have a close-knit team of three. Before stepping into agency ownership, I attended aviation school in Daytona Beach and built my career in the aviation industry with an international airline. One of the most exciting parts of that role was traveling to help launch new airline locations - an experience that taught me how to lead, adapt quickly, and stay focused on people and service no matter the environment.

Giving back and staying connected to the community is important to us. We’re actively involved in different Hispanic and African community events, helping educate people on how insurance works and why having the right protection matters.

For our team, we offer work-life balance, licensing reimbursement, and bonus opportunities - including an additional 3% on monthly bonuses. Our office culture is respectful, customer-focused, and built on trust. I'm not a micromanager, and I believe in rewarding people when they show up, prove themselves, and take pride in their work.

We’re looking for someone dedicated and punctual who genuinely enjoys helping others and treating customers with care. If you value a supportive environment where your work is noticed and your growth is encouraged, we’d love to connect.

Role description

As Account Associate - State Farm Agent Team Member for Lateef Kirsten - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.