Account Associate - State Farm Agent Team Member

Kitsia Gaines; Miami (FL); In loco; USD 38.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Descrizione del lavoro

Lakitsia Gaines - State Farm Agent is seeking an Account Associate to support daily operations and customer success in Miami. You will grow the agency by handling customer relations and aligning needs with appropriate products and services.

We value charisma, teamwork, and service-minded individuals who can communicate effectively in Spanish and English while maintaining strong attention to detail and reliability.

Competenze

• Strong customer service focus with a helpful attitude.
• Clear communication, both verbal and written.
• Excellent organization and attention to detail.

Mansioni

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Conoscenze

Customer service

Communication skills

Organizational skills

Bilingual Spanish

Descrizione del lavoro

Benefits

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

Before becoming a State Farm agent, I worked with State Farm in communications and public affairs, which helped shape my leadership style and commitment to serving both our customers and our community.

I’m a graduate of Florida A&M University, where I earned my degree magna cum laude, and I’m proud that my family represents five generations at FAMU.

I’m a Million Dollar Round Table qualifier and a proud member of Delta Sigma Theta Sorority, Inc. A fun fact about me: I once won The Price Is Right! I’m also honored to be the first and only African American woman to operate three State Farm offices.

Giving back to the community is a big part of who we are. I’m actively involved as a Platinum member of Delta Sigma Theta Sorority, Inc., a member of the Hallandale Chamber of Commerce, part of The Links, Inc. (Miami–Biscayne Bay Chapter), and serve on the Board of the Florida A&M Foundation.

For our team, we offer life insurance, PTO, health benefits, a Simple IRA retirement plan, and strong opportunities for professional and personal development. Team members also enjoy team-building events, participation in the Aspirant Program, and additional PTO and compensation opportunities when office goals are achieved.

Our office culture is close-knit and family-oriented, built on integrity, support, and a shared commitment to helping others. We’re looking for someone who is charismatic, team-oriented, and values-driven—someone who believes, as we do, that people don’t care how much you know until they know how much you care.

ROLE DESCRIPTION

As Account Associate - State Farm Agent Team Member for Lakitsia Gaines - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.