Account Associate - State Farm Agent Team Member

Brooke Britt - State Farm Agent; Avon Park (FL); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Brooke Britt - State Farm Agent in Avon Park, FL is seeking an Account Associate to support daily office operations and strengthen customer relationships. You will help customers with policy changes, and act as a liaison between clients and the agency.

As part of a high-energy, family‑oriented team, you will manage accounts, process claims, coordinate with underwriters, and contribute to ongoing training and development. A positive attitude and care for people are essential.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Insurance experience

Job description

Benefits

• Simple IRA


• License reimbursement


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Opportunity for advancement


• Paid time off


• Training & development

ABOUT OUR AGENCY

I opened my agency in 2024 and currently lead a growing team of five. My State Farm career began right out of college when I became a team member, giving me firsthand experience with the business before eventually stepping into agency ownership. I’m a proud UCF graduate and have been married to my husband for seven years. I’m also a proud boy mom, and my faith plays an important role in how I live, lead, and pursue purpose in both my personal and professional life.

Serving others is a big part of who we are. I’m involved with Women United Central Florida, help support efforts to feed the homeless, and stay actively involved with local schools. You can even find me at our local high school every Friday morning, staying connected and finding ways to make a positive impact.

Our agency offers a Simple IRA retirement plan, a life insurance stipend, licensing reimbursement, and a strong commitment to work-life balance. We also place a major emphasis on both professional and personal development, giving our team opportunities to continually learn, improve, and grow.

Our office is high-energy, upbeat, family-oriented, and full of great vibes. I’m looking for a go-getter who takes initiative, shows up ready and on time, and genuinely cares about people. If you bring positive energy, enjoy helping others, and want to grow with a team that values both performance and purpose, we’d love to meet you.

ROLE DESCRIPTION

As Account Associate for Brooke Britt - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.


• Assist customers with policy changes and inquiries.


• Process insurance claims and follow up with customers on claim status.


• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.


• Excellent customer service and communication skills.


• Previous experience in insurance or a related field preferred.