Account Associate - Insurance & Client Success

John Avery - State Farm Agent; Ann Arbor (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Salary Plus Commission

License Reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

John Avery - State Farm Agent in Ann Arbor, MI seeks an Account Associate to support daily operations, grow the agency through customer relations, and bridge customer needs with agency teams. The role emphasizes service, sales-mindedness, and collaboration with underwriters and departments.

The position focuses on managing policies, assisting with changes, processing claims, and maintaining strong customer connections in a locally-driven insurance and financial services environment.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Attention to detail

Customer service

Communication skills

Job description

John Avery - State Farm Agent in Ann Arbor, MI seeks an Account Associate to support daily operations, grow the agency through customer relations, and bridge customer needs with agency teams. The role emphasizes service, sales-mindedness, and collaboration with underwriters and departments.

The position focuses on managing policies, assisting with changes, processing claims, and maintaining strong customer connections in a locally-driven insurance and financial services environment.