Family Services Assistant

Arkansas Children’s Hospital; Little Rock (AR); On-site; USD 22,000 - 28,000; Part time

Job summary

Arkansas Children’s Hospital in Little Rock, AR seeks a part-time Family Services Assistant to support hospitalized families. Shifts vary across days, evenings, and holidays; salary starts between $16.30 and $20.30 per hour depending on experience.

The role focuses on creating a safe, caring environment and coordinating with Social Work, Child Life and other departments to meet families' basic needs, while maintaining professional boundaries and effective communication.

Qualifications

• 2 years of relevant work experience; HS Diploma or GED may substitute for 2 years of work experience.
• No formal education requirements.
• High school diploma or GED recommended.

Responsibilities

• Create a safe, caring environment for families of sick or hospitalized children.
• Demonstrate excellent communication and problem-solving skills in stressful situations.
• Collaborate with other AC departments (Social Work, Child Life, Pastoral Care, Environmental Services, Nursing, Security) to address family needs.
• Assist patients and families with paperwork for programs and resources such as lodging, Ronald McDonald, and the AC Parent Resource Library.

Skills

Communication skills

Problem solving

Conflict resolution

Team collaboration

Education

No education requirements

High school diploma or GED

Job description

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.

This position has been designated as safety sensitive and cannot be filled by a candidate who is a current user of medical marijuana.

Work Shift: Please see job description for details. Time Type: Part time Department: CC017210 Family Services Summary: Variable shifts. (Days, Evenings, Holidays)

Salary: Most new hires start between $16.30-$20.30 per hour, depending on experience and qualifications.

Additional Information: Creates a safe, caring, supportive environment for families through expertise in meeting basic needs of families of sick or hospitalized children. Demonstrates excellent communication skills, effectively manages stressful situations, maintains appropriate professional boundaries, demonstrates a high level of problem solving and conflict resolution skills, while providing services to families in a caring, compassionate manner.

Required Education: No education requirements. Recommended Education: High school diploma or GED or equivalent.

Required Work Experience: 2 years of relevant experience; HS Diploma or GED may substitute for 2 years of work experience.

Required Certifications: Recommended Certifications:

• To promote and provide a warm, caring atmosphere in the waiting area by focusing on the needs of the family. Ensuring space is organized, neat, and clean and consistently appears welcoming.
• Thoroughly orients parents and caregivers to the waiting area, key hospital functions and resources.
• Responds promptly, appropriately, and professionally to patient/family and staff perceptions of and needs for care and services.
• Uses problem solving and conflict resolution techniques to diffuse issues and negotiate satisfactory outcomes between employees, patients, families and visitors.
• Collaborates with other AC departments (e.g., Social Work, Child Life, Pastoral Care, Environmental Services, Nursing, Security) in order to promptly address and resolve identified issues.
• Participates in resource mobilization under the direction of Surgical Services and assists patients/families with paperwork for specific programs and resources, including lodging, meals, Ronald McDonald, educational information (i.e., Connection Center, AC Parent Resource Library).
• Performs administrative tasks and duties efficiently and effectively.
• Completes projects for the department and enters statistical information into the computer.
• Keeps supplies stocked and appropriately notifies Supervisor when supplies are in need of replenishment.
• Performs other duties as assigned.

Arkansas Children’s is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas.

Arkansas Children’s is driven by four core values-safety, teamwork, compassion and excellence which inform every action.

Arkansas Children’s Hospital has received Magnet Status from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes.

And we are nationally ranked by U.S. News & World Report for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology.

For more than a century, Arkansas Children’s has met the unique needs of children. But we’re more than just a hospital treating sick kids-our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow.

Arkansas Children’s Little Rock campus includes a 336-bed hospital with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service. And Arkansas Children’s Northwest provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state.

"Arkansas Children’s is a place of hope and comfort for children and parents. When you are at children’s, you are part of an elite team united with a common goal of saving children and making their lives better."

Michael - Business Operations Manager

"Arkansas Children’s Hospital is a prestigious institution that cares for children."

Linda - Information Systems Analyst

"We are an organization of care, love, and hope while we champion children."

Angela - Parking and Fleet Coordinator

"Care, love, and hope for children!"

Kathy - Administrative Assistant

"When I think of my time here at Arkansas Children’s Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. As a supply assistant, I have a very important job ensuring that the doctors and nurses have what they need to provide the world class medical care to the Children of Arkansas and surrounding states. Being a Champion for Children is more than a catch phrase, it is a way of life!"

Nick - Supply Assistant