Account Advisor Physicians Billing

CoxHealth; Springfield (MO); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Retirement with employer match

Job summary

CoxHealth is seeking a Financial Account Advisor in Springfield, MO. This role focuses on managing work queues to prevent overdue accounts, handling special reports, and ensuring claim accuracy through updating insurance information.

Strong communication with patients and teams is essential to support the hospital system cash goal. Preferred candidates will have high school completion and experience in medical billing/claims processing.

Qualifications

• Excellent verbal and written communication skills.
• Able to work independently and collaboratively in teams.
• Proficient computer skills; multi-tasking and attention to detail.

Responsibilities

• Manage work queues to prevent accounts from being overdue.
• Work special reports to ensure accuracy and resolution within time frames.
• Update insurance on accounts to ensure claim accuracy and support revenue cycle goals.
• Assist with patient communication as needed.

Skills

Verbal and written communication

Independent and collaborative

Proficient computer skills

Multi-tasking

Attention to detail

Education

High School Diploma or Equivalent

Job description

Facility: Primrose Place: 1115 E Primrose, Springfield, Missouri, United States of America, 65807

Department: 1688 Patient Financial Services

Scheduled Weekly Hours: 40

Hours: 8:00-4:30

Work Shift: Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

• Named one of Modern Healthcare’s Best Places to work five times.
• Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
• Acknowledged by Forbes as one of the Best Employers for New Grads.
• Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
• For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description:

The Financial Account Advisor is responsible for managing work queues to prevent accounts from being overdue within the identified time frame. Manage and work special reports to ensure accuracy and resolution on accounts within the identified time frame. Knowledgeable and proficient in updating insurance on accounts to ensure claim accuracy. Knowledge of revenue cycle and active advancement of accounts to reach hospital system cash goal. Responsible for assisting with patient communication as needed.

Education: Required: High School Diploma or Equivalent

Experience: Preferred: Medical billing and claims processing experience; familiarity with insurance industry and collection processes.

Skills: Excellent verbal and written communication skills; Able to work independently and collaboratively in teams; Proficient Computer skills; Ability to multi-task and have attention to detail

Licensure/Certification/Registration: N/A