Access Support Assistant

Everett Community College; Everett (WA); Ibrido; USD 25.000 - 36.000; Part-time

Descrizione del lavoro

Everett Community College is seeking an Access Support Assistant (part-time) to provide front-line support for the Center for Disability Services, assisting students, faculty, staff and community members with access-related services.

The role involves front desk operations, coordinating ASL interpreters, data entry, and calendar support. A 16-hour/week schedule with potential for hybrid work under the college policy.

Competenze

• High school diploma or GED is required.
• At least 1 year of front desk, scheduling, or service coordination experience.
• Excellent communication and customer service skills.
• Ability to maintain confidentiality and work with individuals with disabilities.

Mansioni

• Serve as the initial point of contact for the CDS, greeting visitors and responding to inquiries in person, by phone, and via email.
• Maintain a welcoming, accessible, and professional office environment.
• Provide general information on CDS services, explain standard procedures, and guide on basic steps for accommodations or forms.
• Schedule appointments and assist with calendar coordination for CDS staff.
• Refer individuals to appropriate personnel for complex questions and support.
• Perform data entry; track, process, and reconcile invoices and department budgets; maintain confidential records.
• Monitor inboxes and voicemail to ensure timely responses and routing.
• Prepare, stock, and update resource materials and office supplies.

Conoscenze

Strong communication

Customer service

Office software (MS Office / Google)

Attention to detail

Confidentiality

Disability sensitivity

Formazione

High school diploma or GED

Strumenti

Microsoft Office

Google Workspace

Descrizione del lavoro

The Access Support Assistant provides front-line support for the Center for Disability Services (CDS), assisting students, faculty, staff, and community members in navigating access-related services. This role delivers timely, accurate, and empathetic support to enhance access to disability services.

TITLE: Access Support Assistant (part-time)

CLASSIFICATION: Program Assistant

SALARY: Grade 39

WORKLOAD: Part-time, 16 hours/week

SCHEDULE: Typically Monday, Wednesday, Friday (varies by availability and department need)

UNION: WFSE

DEPARTMENT: Center for Disability Services

REPORTS TO: Director of the Center for Disability Services

POSITION NUMBER: 00018490

This position may be eligible for hybrid work, per Everett Community College’s Telework Policy

Front Desk Operations

• Serve as the initial point of contact for the CDS, greeting visitors and responding to inquiries in person, by phone, and via email
• Maintain a welcoming, accessible, and professional office environment
• Provide general information on CDS services, explain standard procedures, and provide guidance on basic steps for requesting accommodations or submitting forms
• Schedule appointments and assist with calendar coordination for CDS staff
• Refer students, faculty, and staff to appropriate personnel for complex questions and support
• Perform data entry; track, process, and reconcile invoices and department budgets; and maintain confidential departmental records
• Monitor department inboxes and voicemail systems to ensure timely responses and routing
• Prepare, stock, and update resource materials and office supplies as needed

Interpreter Coordination

• Schedule American Sign Language (ASL) interpreters for approved student accommodations
• Track interpreter requests, service hours, and scheduling details to ensure fulfillment
• Serve as the primary point of contact for interpreters, providing logistical support to help them join remote sessions or locate in-person classrooms
• Coordinate with students, faculty, and Technology Services to arrange interpretation services in online, in-person, and hybrid course environments
• Set up meeting links or other access methods for interpreters and confirm technical compatibility prior to scheduled sessions
• Receive and process interpreter invoices, verifying service delivery and coordinating payment

General Duties

• Participate in trainings, meetings, and process improvement efforts
• Assist with department-wide projects and initiatives to support the broader mission of the Center for Disability Services
• Perform other duties as assigned, including rotating front desk coverage to support departmental operations and meet the needs of the campus
• Provide support to other staff and department functions during absences, events, and peak service periods
• Contribute to a respectful, inclusive, and service-oriented environment across all interactions

Required Education and Experience (or equivalent combination of):

• High school diploma or GED
• One (1) year of experience supporting front desk operations, scheduling, or service coordination

Required Knowledge, Skills, and Abilities:

• Strong communication and customer service skills
• Proficiency with standard office software such as Microsoft Office or Google Workspace
• Attention to detail and accuracy
• Ability to maintain confidentiality and handle sensitive information with discretion
• Ability to work respectfully and effectively with individuals with disabilities

Preferred

• Experience working in a student services, disability services, or other front-facing role in education or public service

Physical Requirements

Everett Community College follows the Americans with Disabilities Act (ADA) and provides the following information as a guideline for applicants:

• Ability to operate office equipment, including computers and telecommunication devices.
• Ability to observe, analyze, and interpret data from various sources.
• Ability to prepare and present detailed reports, both in written and audible formats.
• Ability to exchange information with others.
• Ability to sit or stand for extended periods while performing routine tasks.
• Ability to lift and carry objects weighing up to 25 pounds.
• Ability to navigate the environments, conditions, and hazards typical of this role.

Terms of Employment

• Overtime eligible - FLSA non-exempt
• Position is subject to Everett Community College policies and procedures.
• Performance will be evaluated after a six (6) month probationary period and annually.