International Student Support Specialist

Everett Community College; Everett (WA); Hybrid; USD 52,000 - 56,000; Full time

Job summary

Everett Community College seeks an International Student Support Specialist to guide international students through college services and immigration requirements. As a Designated School Official, the role provides immigration advising and coordinates programs that support student success, retention, and participation in short-term international programs.

The position reports to the Director of Global Engagement within the Global Engagement department and may be eligible for hybrid work under the

Qualifications

• Bachelor’s degree in a relevant field.
• Three (3) years of progressively responsible experience in student services, advising, admissions, enrollment, or related program support.
• U.S. citizenship or lawful permanent resident status, as required to serve as a Designated School Official.
• Valid driver’s license and eligibility to operate College vehicles.

Responsibilities

• Maintain accurate SEVIS records and complete registration and reporting by federal deadlines.
• Advise students on F-1 status, enrollment requirements, travel, transfers, and practical training.
• Issue and update Forms I-20 and process travel endorsements and employment recommendations.
• Coordinate immigration compliance procedures and resolve SEVIS issues with the principal DSO.
• Support school certification, recertification, and Form I-17 updates with the principal DSO.
• Monitor academic progress and coordinate referrals with faculty advisors and campus services.
• Coordinate housing assistance and student concerns with Student Housing.
• Coordinate orientations, workshops, tours, and student activities with campus partners.

Skills

DSO knowledge

SEVIS experience

Student services

Education

Bachelor’s degree

Job description

SUMMARY:

The International Student Support Specialist helps international students navigate College services and maintain their immigration status. As a Designated School Official (DSO), the position provides immigration advising and coordinates services that support student success, retention, and participation in short-term international programs.

TITLE: International Student Support Specialist

CLASSIFICATION: Program Specialist 3

SALARY: Range 53

WORKLOAD Full-time, 1.0 FTE; 40 hours/week

SCHEDULE Weekdays, day shift, with occasional evenings and weekends

UNION WFSE

DEPARTMENT Global Engagement

REPORTS TO Director of Global Engagement

POSITION NUMBER 00012102

This position may be eligible for hybrid work, per Everett Community College’s Telework Policy.

Immigration Compliance

• Maintain accurate Student and Exchange Visitor Information System (SEVIS) records and complete registration and reporting by federal deadlines.


• Verify required credit loads and in-person enrollment each quarter for F-1 compliance.


• Advise students on F-1 status, enrollment requirements, travel, transfers, and practical training.


• Issue and update Forms I-20 and process travel endorsements and employment recommendations within DSO authority.


• Maintain immigration compliance procedures and resolve SEVIS issues with the principal DSO.


• Support school certification, recertification, and Form I-17 updates with the principal DSO.

Student Services

• Monitor academic progress and coordinate referrals and follow-up with faculty advisors and campus services.


• Support short-term program participants with arrival, enrollment, and access to campus services.


• Coordinate housing assistance and student concerns with Student Housing.


• Coordinate orientations, workshops, tours, and student activities with campus partners.


• Transport students for program activities and outings using College vehicles.

Program Operations

• Coordinate tuition, scholarship, and grant payment follow-up and resolve account issues.


• Coordinate mandatory health insurance enrollment and billing, and help students access coverage information and claims assistance.


• Maintain accurate, confidential student advising records.


• Prepare enrollment, graduation, and completion reports, annual surveys, and departmental reports.


• Maintain accurate, accessible electronic forms and website content and coordinate related workflow improvements.

General Duties

• Support the goals and operations of the department, division, and College.


• Perform other duties as assigned to support departmental operations and campus needs.

Required Education and Experience (or equivalent combination of):

• Bachelor’s degree in a relevant field.


• Three (3) years of progressively responsible experience in student services, advising, admissions, enrollment, or related program support.


• U.S. citizenship or lawful permanent resident status, as required to serve as a Designated School Official.


• Valid driver’s license and eligibility to operate College vehicles.

Required Knowledge, Skills, and Abilities:

• Knowledge of student services, enrollment, advising, and student records.


• Skilled in maintaining accurate records and preparing reports using digital systems and electronic forms.


• Skilled in organizing work and managing multiple responsibilities and deadlines.


• Ability to communicate effectively, solve problems, and collaborate with students and colleagues from diverse backgrounds.


• Ability to interpret and apply policies and regulatory requirements.


• Ability to protect confidential information and exercise sound judgment.

Preferred

• Experience serving as a Designated School Official, managing SEVIS records, or providing F-1 immigration advising.


• Experience using student information or early alert systems, such as ctcLink or Starfish.

Physical Requirements

Everett Community College follows the Americans with Disabilities Act (ADA) and provides the following information as a guideline for applicants:

• Ability to operate office equipment, including computers and telecommunication devices.


• Ability to observe, analyze, and interpret data from various sources.


• Ability to prepare and present detailed reports, both in written and audible formats.


• Ability to exchange information with others.


• Ability to sit or stand for extended periods while performing routine tasks.


• Ability to lift and carry objects weighing up to 25 pounds.


• Ability to navigate the environments, conditions, and hazards typical of this role.

Terms of Employment

• Overtime eligible – FLSA non-exempt


• Position is subject to Everett Community College policies and procedures.


• Performance will be evaluated after a six (6) month probationary period and annually.