Access Specialist II- Prior Authorization- Full Time

Dayton Children's; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Dayton Children’s is seeking an Patient Access Representative to support the Pre-Registration and Prior Authorization workflows. This role requires coordinating appointment scheduling, patient registration, and insurance verification while ensuring accurate data entry and respectful patient interactions.

Under supervision of the Patient Access Manager, you will also assist with telephone coverage, PHI filing, and payment collection to help maintain the hospital’s financial solvency and patient

Qualifications

• Customer service experience in front desk or patient-facing roles.
• Healthcare experience is preferred.
• Willingness to learn and follow hospital policies and procedures.

Responsibilities

• Schedule appointments for patients.
• Register patients for services and visits.
• Transcribe orders accurately.
• Verify insurance coverage and benefits.
• Answer and route phone inquiries.
• Data entry for patient records and visits.
• File and protect PHI following privacy rules.
• Assist with patient referrals.
• Collect payments and explain billing information.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

Facility and Department

Dayton Children’s - Tech Town Department: Patient Access - Pre-Registration/Prior Authorization

Job Details

Schedule: Full time

Hours: 40

Patient Access Representatives provide customer-service coverage and assume responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Manager, this position performs imperative duties, which may include, but not limited to the following:

• appointment scheduling
• registration
• transcribing orders
• insurance verification
• telephone coverage
• data entry
• filing protected health information (PHI)
• patient referrals
• payment collection

While maintaining patient relations, customer satisfaction, and Dayton Children’s Hospital financial solvency.

Department Specific Job Details

Shift: Monday-Friday 8am-4:30pm

Education

• High school diploma or GED required

Experience

• Customer service (front desk/patient facing)
• Healthcare (preferred)

At Dayton Children's, we believe that each moment counts with our patients, families, and with each other. We are moving at a fast pace and are looking for the right talent for our team at Dayton Children's. We want people who embody our values and want to become a part of the Dayton Children's difference.

Our Values

• We commit to safety - We ensure every action and decision prioritizes the safety of patients, families, and employees.
• We serve with compassion - We bring generosity, empathy, and kindness to all interactions.
• We own every moment - We take pride in everything we do.
• We’re better together - We collaborate, communicate, and support one another to deliver optimal care.
• We innovate with purpose - We adapt and change to improve pediatric care, for today and tomorrow.
• We value and respect each person - We create an inclusive space where everyone feels welcome and respected.

Dayton Children’s is proud to be an Equal Opportunity Employer that values diversity and will not discriminate against minorities, women, protected veterans, individuals with disabilities, or based on age, color, gender identity, national origin, race, religion, sex, sexual orientation, or transgender status.