Access Services Lead: Circulation & Desk Support

Zymtronix Catalytic Systems Inc; City of Ithaca (NY); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Retirement contributions

Education benefits

Employee discounts

Job summary

Cornell University Library's Access Services Department is seeking an Access Services Assistant IV to support daily operations, including check-ins/outs, service desk coverage, and policy enforcement. This on-site role emphasizes strong customer service, organization, and adaptability within a dynamic library environment.

Responsibilities include maintaining proxy records, assisting with documentation, and guiding users to resources.

Qualifications

• Bachelor’s degree and up to two years of customer service experience, or an equivalent combination of education and experience.
• Strong written and verbal communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Demonstrated flexibility and adaptability in a changing work environment while providing consistent and accurate information.
• Experience working with new and emerging technologies, including desktop applications and internet-based tools.
• Demonstrated ability to learn and adapt to new systems and technologies quickly and effectively.

Responsibilities

• Provide user support and service desk coverage, resolving non-routine issues related to circulation, library materials, equipment, and access services.
• Interpret and enforce library policies and procedures while identifying opportunities to improve services, policies, and workflow efficiency.
• Create and maintain faculty proxy records, resolve proxy-related issues, and coordinate graduate carrel and faculty research space assignments.
• Assist with developing, writing, and updating Access Services documentation.
• Fulfill requests for library materials and assist users in locating resources within library stacks.
• Report maintenance issues, submit facilities service tickets, and help maintain library spaces and equipment.
• Assist patrons with public computer workstations, printers, photocopiers, scanners, and other library equipment.
• Support the use and management of library conference rooms, meeting rooms, classrooms, collaborative areas, and other reservable spaces across library units.
• Provide reference assistance, conduct complex electronic and print searches, and help users identify relevant research materials.

Skills

Customer service

Communication

Organizational skills

Adaptability

Technology proficiency

Education

Bachelor's degree or equivalent experience

Job description

Cornell University Library's Access Services Department is seeking an Access Services Assistant IV to support daily operations, including check-ins/outs, service desk coverage, and policy enforcement. This on-site role emphasizes strong customer service, organization, and adaptability within a dynamic library environment.

Responsibilities include maintaining proxy records, assisting with documentation, and guiding users to resources.