Access Services Assistant IV: Service Desk & Access Ops

Cornell University; Ithaca (MI); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health care options

Retirement contributions

Wellness programs

Employee discounts

Job summary

Cornell University Library is seeking an Access Services Assistant IV to support daily operations under the supervision of the Assistant Director. You will check materials in and out, cover the service desk as needed, and coordinate day-to-day access services tasks.

The role requires interpreting library policies, maintaining faculty proxy records and space assignments, assisting with documentation, and helping patrons with computers and equipment.

Qualifications

• Bachelor’s degree and up to two years of customer service experience, or an equivalent combination of education and experience.
• Strong written and verbal communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Demonstrated flexibility and adaptability in a changing work environment while providing consistent and accurate information.
• Experience working with new and emerging technologies, including desktop applications and internet-based tools.
• Demonstrated ability to learn and adapt to new systems and technologies quickly and effectively.

Responsibilities

• Provide user support and service desk coverage, resolving non-routine issues related to circulation, library materials, equipment, and access services.
• Interpret and enforce library policies and procedures while identifying opportunities to improve services, policies, and workflow efficiency.
• Create and maintain faculty proxy records, resolve proxy-related issues, and coordinate graduate carrel and faculty research space assignments.
• Assist with developing, writing, and updating Access Services documentation.
• Fulfill requests for library materials and assist users in locating resources within library stacks.
• Report maintenance issues, submit facilities service tickets, and help maintain library spaces and equipment.
• Assist patrons with public computer workstations, printers, photocopiers, scanners, and other library equipment.
• Support the use and management of library conference rooms, meeting rooms, classrooms, collaborative areas, and other reservable spaces across library units.
• Provide reference assistance, conduct complex electronic and print searches, and help users identify relevant research materials.

Skills

Customer service

Communication

Organizational skills

Adaptability

Tech literacy

Learning agility

Education

Bachelor’s degree

Tools

Desktop applications

Internet tools

Job description

Cornell University Library is seeking an Access Services Assistant IV to support daily operations under the supervision of the Assistant Director. You will check materials in and out, cover the service desk as needed, and coordinate day-to-day access services tasks.

The role requires interpreting library policies, maintaining faculty proxy records and space assignments, assisting with documentation, and helping patrons with computers and equipment.