Access Representative

Cummins Behavioral Health Systems, Inc; Avon (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive insurance packages

Excellent work-life balance

23 days paid time off

8 paid holidays

Employer 401K matching

PSLF eligibility

Bell Seal recognition

Job summary

Cummins Behavioral Health Systems, Inc. in Avon, IN seeks an experienced Access Representative to support admission processes, scheduling, and front-desk duties. The role involves guiding clients through intake, collecting insurance details, and ensuring smooth check-in/out procedures.

The position requires strong customer service, basic computer skills, and familiarity with medical office operations. Bilingual skills are a plus but not required.

Qualifications

• Experience in medical or behavioral health office is desired.
• Proficient in Word and Excel.
• High school diploma or equivalent preferred.

Responsibilities

• Greet visitors and follow Visitor Sign-in Policy.
• Answer phones professionally and transfer calls as needed.
• Explain intake and collect required information and insurance details.
• Check-in consumers for appointments and print receipts.
• Schedule, reschedule and print future appointments as needed.
• Enter and log documents into the chart and system.

Skills

Customer service

Phone etiquette

Data entry

Basic computer skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Cummins Behavioral Health Systems, Inc. is seeking an experienced office professional for a rewarding career as Access Representative to provide services at our office located in Avon, IN.

Job Summary

The Access Representative performs essential office functions pertaining to assisting people who are seeking services in accessing the admission process, scheduling services, and answering phones.

Essential Functions

• Greet visitors in a courteous and professional manner ensure that the Visitor Sign-in Policy and Procedures is followed.
• Answer phones in a courteous, professional manner and transfer call as needed. Routinely check voice mail throughout day and complete needed follow-up.
• Intakes: Explain new consumer intake process and have consumer complete information on tablet, computer and/or on paper including all required paperwork based on payor source if needed. Get insurance information. Let Virtual Open Access (VOA) know consumer is ready and place in a clean room when directed.
• Check-in consumers for appointments: tag consumer as arrived, check for flags in the system for information needed from consumer, and collect fees for service and print receipt.
• Schedule appointments for clinicians, print consumer's future appointments/excuse letters. Reschedule appointments when providers are out of the office or when office is closed.
• Send, Scan, Log documents into the chart as needed.

Additional Responsibilities: May be assigned other responsibilities as designated by supervisor.

Education And/or Experience

• Experience in medical or behavior health office is desired;
• Previous experience with Microsoft Word and Excel; and
• High School graduate or equivalent preferred.

Bilingual Preferred But Not Required.

Knowledge, Skills & Abilities

• Kind to others: Friendly, welcoming and warm; A desire to help others.
• Courteous Communication: Respectful customer service.
• Basic Computer Skills: Ability to collect information and document in an electronic health record system

Benefits Include

• Competitive salaries
• Comprehensive insurance packages include major medical, vision, dental and prescription drug coverages
• Excellent work life balance
• Generous paid time starting with 23 days for sick, personal or vacations time
• 8 paid holidays
• Employer matching contributions into your 401K program
• Cummins is a qualifying employer for Public Service Loan Forgiveness programs.

As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health, Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.

Cummins is one of the State's top-rated community behavioral health and addiction providers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.