Access & Intake Coordinator for Youth Services

Alexander Youth Network; Charlotte (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Alexander Youth Network is seeking an Access Coordinator to serve as the primary contact for client referrals and intake, ensuring timely engagement in the assessment process. You will manage walk-ins, answer the intake line, and provide information on AYN services.

The role requires a Bachelor’s degree in a human services field (preferred) and 1 year of front-desk or call center experience; Qualified Mental Health Professional (QP) status is required.

Qualifications

• Bachelor’s degree in a human services field is preferred.
• 1 year of front-desk or call center experience is required.
• Must have Qualified Mental Health Professional (QP) status.

Responsibilities

• Primary point of contact for client referrals and pre-screening data collection.
• Ensure engaged clients progress to the assessment process and manage walk-ins.
• Answer intake line and provide general information about AYN services.
• Collect admission criteria, enter demographic and financial information into ECHO, set up charts, and complete PCPs.

Skills

Front-desk experience

Call center experience

Education

Bachelor’s degree; Human Services preferred

Qualified Mental Health Professional (QP) status

Job description

Alexander Youth Network is seeking an Access Coordinator to serve as the primary contact for client referrals and intake, ensuring timely engagement in the assessment process. You will manage walk-ins, answer the intake line, and provide information on AYN services.

The role requires a Bachelor’s degree in a human services field (preferred) and 1 year of front-desk or call center experience; Qualified Mental Health Professional (QP) status is required.