Access Desk Attendant | A.E. Finley YMCA

Theuniversityunion; Raleigh (NC); On-site; USD 13,000 - 18,000; Part time

Job summary

The YMCA of the Triangle Area in Raleigh, NC is seeking a part-time Desk Attendant to greet members and process point-of-sale transactions. Under the supervision of the Membership Engagement Director, you will ensure a welcoming experience for members and guests at the facility.

This role requires standing for extended periods, enforcing pool and facility rules, and using membership software to complete sales orders.

Qualifications

• Must be at least 16 years of age.
• 1-2 years experience in customer service preferred.
• Professional, welcoming disposition to relate well to customers.
• Ability to relate to diverse groups in the community.
• Motivated, problem solver with a positive attitude.
• Ability to work independently and with others.

Responsibilities

• Build positive relationships with members and provide excellent customer service.
• Use membership database software to complete sales orders and transactions.
• Enforce pool and facility rules consistently and fairly.
• Stand for extended periods to greet and serve members.
• Maintain basic business processes and intermediate database skills.
• Flexibly schedule to cover evenings and weekends.

Skills

Customer service

Multitasking

Communication

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

• Base Pay $11.00 / Hour
• Job Category Membership Services
• Employee Type Part-Time Non-Exempt

Description

POSITION SUMMARY:

Under the supervision of the Membership Engagement Director, the Desk Attendant is responsible for administering both point of sale transactions and a welcoming experiance to all YMCA Members and Guests into the facility.

They will be responsible for performing those functions in accordance with the stated mission, goals, and policies established by the administrative staff, governing committees, and Board of Directors of the YMCA of the Triangle Area.

Job Schedule:

Monday-Friday, Sunday

5 - 9:30 p.m.

10:45 a.m. - 5 p.m.

Additional Information:

Looking for someone who can do 2-3 evenings a week and potentially some weekend hours.

ESSENTIAL FUNCTIONS:

• Builds positive relationships with members by serving their needs and concerns, and takes the initiative to provide excellent customer service.
• Properly uses membership database software to complete sales orders and necessary transactions.
• Knowledge ofpool and facility rules/policies. Ability to enforce them consistently and fairly.
• Standing for extended periods to greet and serve members.
• A complete understanding of basic business processes and an intermediate level of skill in a database environment.
• A flexible work schedule to ensure working contact with staff during all hours of operation including evenings and weekends.
• Any other responsibilities as deemed necessary by the Membership Engagement Director.

QUALIFICATIONS:

• Must be at least 16 years of age.
• 1-2 years experience working in a customer service field preferred.
• Requires a professional, genuine, nurturing, welcoming, courteous and friendly disposition to relate well to customers.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Must be highly motivated, an effective problem solver and have a positive attitude.
• Ability to work independently, as well as cooperatively with others.
• Exceptional written and verbal communication and customer service skills.
• Demonstrate strong computer skills and a proficiency in Microsoft Word, Excel, and Outlook, as well as an understanding and familiarity with basic financial principles.
• Possess a high level of organization, ability to prioritize and possess the capacity to respond and handle multiple tasks appropriately in a dynamic and fast paced work environment.
• Maintains excellent relationships with all staff and will be an effective liaison with professional directors and other staff striving to serve everyone.
• Multi-lingual desired but not required.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

Requires corrected vision and hearing to normal range, or special accommodations made of sufficient nature for completion of assigned tasks. Ability to communicate clearly through speech and understanding of the English language. Ability to walk, stand, kneel, stoop and manual dexterity. Ability to lift a maximum of 40 pounds.

• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The work environment may involve working outdoors at the pool check in desk.
• The employee must occasionally lift and/or move up to 40 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.